Document cargo condition free of charge!

Edition no. 53

Life is too short, and your export business is too important to waste your profits on cargo damages. We give you the straight talk and confidence to recover cargo claims from liable carriers.

In this newsletter, we'll talk about the latest industry news, lessons, tactics, good practices that?our clients - exporters, traders as yourself?use to prevent and recover cargo losses, helping you achieve similar results.

On days when no one is paying attention, in moments of frustration, during the peak of overwhelm, stay?CONSISTENT. We often hear about app fatigue, fellows in the cargo transportation industry feel. ?

The action of the day is to use a?simple smartphone to show cargo proof of condition.??

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Shipping lines and transportation companies deliberately “forget” to state in their official claim procedures a list of?pictures?they do expect the claimant to present as evidence to settle the claim ASAP or AT ALL.

9 out of 10?times?when?cargo?is damaged in transit, the receiver forgets to take?pictures or submit any kind but the right pictures. Most often receiver unload?cargo, return container empty and only then try to claim.

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Guess what kind of compensation will he get? Right! Zero. Nada.? ?

You may ask “Why”? The majority of the?pictures you submit to the liable party do not finger point that?THIS?cargo?was?carried and damaged by THEM?and?HOW it was damaged.

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SHOW ME THE DAMAGE ?

?? Action Step 1

To collect proper photographic evidence, you, the driver, or the warehouse team need a smartphone only. Nothing more!?

?? Action Step 2?

Take?pictures?of container: with clearly visible container number on the door and side panel. Then take?pictures?evidencing that container was:

• damaged?(holed, bent, dropped, corner post damages, etc.)
• in poor condition?(heavy rust, dents, old door gaskets, etc.) or?
• was?submerged in water?(visible water lines on side panels, etc.)

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Pictures?should be taken from outside and inside a container. This is one of the most important pictures to take and yet rarely it is done.?

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?? Action Step 3

The next?picture?has to show that damaged cargo?was?properly stuffed?inside the container. That the shipper fulfilled an obligation to pack, stuff and seal the container according to industry standards at the time of loading.

?? Action Step 4

Show the extent of damage?when taking the?picture. Was it only 1 carton of apple damaged or half of the container??

?? Action Step 5

Take all the?pictures?before you return the empty containers to the container yard. If possible,?put a date and time stamp on each?picture?and send it immediately to the transportation company together with the claim!

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NOTA BENE?

Savings made: no paid apps needed, no survey needed?(if general cargo), much better defense for?cargo claims and fewer insurance claims rejected. ?

We’re so proud of the work you’re doing.

Did your cargo arrive damaged?

Submit claim documents now and get free, non-binding legal appraisal on your recovery likelihood and best defense strategy!

Recoupex is one of the fastest growing cargo claims recovery hubs helping customers globally to obtain the compensation they are entitled to when cargo is lost or damaged in transit (ocean, multimodal, air shipments: dry and refrigerated cargo). If you think Maersk, Sealand, Hapag-Lloyd, Mediterranean Shipping Company – MSC, CMA CGM, and other carriers might owe you compensation because of cargo loss or damages, you’ve come to the right place.