Do your data practices build trust and safety?

Whether you work in the nonprofit, corporate, small business, or healthcare industries, data and quality improvement matter.

But how can we use data and quality improvement measures to build trust and safety both within client AND employee experiences?

On today's episode of A Trauma-Informed Future podcast, host Katie Kurtz is in conversation with Quality Improvement Specialist, Tristan Keelan.

This episode emphasizes how fostering curiosity over judgment can significantly enhance care quality and outcomes. ?

Tristan gives us practical examples of how integrating trauma-informed care into our business strategies can impact performance and organizational efficiency, ultimately building more trust and safety within any company culture.

Key Takeaways:

1. Curiosity Over Judgment: Building trust is paramount. Tristan emphasizes adopting a curious mindset rather than a judgmental one, which is vital for building a supportive foundation, especially when working with data and quality metrics.
2. Transparency and Timing in Data: Just like lifting heavy weights with a spotter, presenting and interpreting data needs clarity, simplicity, and timing to avoid overwhelming staff and to foster a safer space for open discussions.
3. Trauma-Informed Leadership: Katie and Tristan stress that trauma-informed principles should transcend clinical settings and be embedded in every organizational role, aiming for a compassionate and inclusive work culture.
4. Innovative Data Approaches: Harnessing real-time, daily data over traditional analysis methods can offer practical support and validate successful adaptations, particularly evident during the global pandemic.
5. Empathy in Customer Service: Training customer service teams in trauma-informed care can lead to better call resolutions and happier customers. Empathy and understanding can transform customer interactions, even in challenging situations like cancellations.

Let's reframe the question from "What's wrong with you?" to "What happened to you?" in data and quality improvement.

This simple change unveils root causes, promotes empathy, and drives meaningful improvements.

Trauma-informed care isn’t just clinical—it’s transformative.

Be sure to check out today's episode and follow Tristan Keelan ???? for all things trauma-informed quality improvement.

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