Do you want first class front-of-house excellence? Look no further than Croma PROception’s 6* service!

“Croma PROception is the?evolution of customer service. It is our mission to provide front-of-house excellence by applying our professional core values to all of our daily endeavours. We have reinvented?a new standard?of Guest Experience in today’s marketplace”.??

As a business, we pride ourselves on delivering a six-star Front of House and Guest Service provision by introducing the amalgamation of three key disciplines;?reception, concierge, and security, to create the perfect all-around front-of-house professional. We have invested heavily in the relevant?expertise?to bring fresh ideas and style to our staff. Furthermore, we will continue to work closely with our clients to create a look that compliments their environment and meet any expectations they may have.

We believe it is of utmost importance that our client’s guests are left with the?perfect first impression, as this sets the tone, not only for our mutual guests but also for any future business relationships. Croma PROception ensures that our client’s image is represented to?enhanced levels?and that the front-of-house services delivered are second to none. It is almost impossible to undo a poor first impression, which is why all our hosts are hand-picked, to establish a flawless style, personality, and service, which at the public interface is so important to all businesses.

Croma PROception, however, is more than just a cosmetic detail. Our hosts allow you to step into an environment that has been developed and designed entirely for your Guest Experience. Our carefully selected staff are trained in our bespoke training modules, they have strong communication skills which we think is essential at the front end of any business.?We recruit from various sectors?which?ensures we have the very best in customer-facing ability.?

Paul Williamson, Executive Operations Director of Croma Vigilant, commented: "Having been involved in the manned guarding and integrated security solutions business for over 25 years, I have seen considerable change within our industry during that time. For me, personally, the past few years have seen more change at a faster pace than ever before. The marketplace has been?evolving and adapting?to the demands and requirements of a new generation.

Croma PROception is a new concept that we brought to market with the sole purpose of addressing the shortfall in customer-facing skills that really can make a difference. The service offering has many exciting benefits and brings opportunities for consolidation of services that will deliver cost efficiencies that were previously unachievable.

We now live in very different times. The post-pandemic world of security and front-of-house has a huge part to play in helping to support our clients to adapt to the challenging times we now find ourselves in. The?innovative services?of Croma PROception are truly delivering new levels of commercial value that maintain the perfect equilibrium between security and guest experience, that make it the best solution for today’s brave new world."