Do You Set Clear Expectations?

Happy Monday!

Today I would like to make you think about expectations.

If you are not clear what you want your employees to do, how can they know?

As a guideline, it is always good to remember that you will get what you expect.

I am often surprised by how many people come to our workshops who don’t put any thought into what specifically they want to learn.

What is even more surprising is that the managers rarely have a conversation with their direct reports and ask:

• Before: What do you?expect to learn?in this training?
• After: What have you learned? What specifically do you plan to do differently based on this training?

A good dialogue between a manager and an employee seems to be missing.

For many business owners and managers, communicating their expectations can be a real challenge. They assume that the people know what is expected of them but the reality is that more often than not, they don’t.

We are all different and we cannot expect that someone else knows what is going on in our minds.

Expectations fall into two main areas:

1. Behavioural Expectations
2. Performance Expectations

Why do I think behavioural expectations should have priority over performance expectations? Simple answer: They are the foundation of everything else.

• Expectations must inspire a mindset of excellence and high standards
• “How to be” (honest, positive attitude, punctual, reliable, dedicated, respectful, etc.) has a tremendous impact on how people interact with each other
• Being clear on core values makes for a better performance
• High behaviour standards will bring better results

Performance expectations relate to desired outcomes and results.

• I would say that performance expectations are performance standards that are supposed to be meaningful, challenging yet achievable.
• Clarity on “what to do”, “how to do it” and "why it is important"
• Clear objectives on measurable targets and goals
• Reinforce intention and expectations but also ask what team members expect from you (i.e. structure, timeline, support)

Communicate your expectations clearly, trust your team members, and expect the best!

How clear are you when you communicate your expectations?

Food for Thought:

Please read the following article:

5 essential expectations of a good manager

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