Do you like apples?
At Wildix we take great pride in our community. I know I do. I have a special connection to the kind of support that both Wildix and its community provide one another. This weekend was no exception. Because I started my career as a technician, many moons ago, I understand and get the challenges partners can have in the field and know how important support can be to a partner. So, this weekend was the perfect example of how I can illustrate to you why our partners love Wildix and love our support.
Around 11 A.M. on a Saturday morning I saw a post in our partner community on Facebook. We call this community tech Wizard. It's used for many things like "how to" questions, "can't get this or that figured out", stuff like that. We currently have just north of 2500 people globally in our community. The beauty is that because of Facebook's ability to translate language we are all able to communicate with one another. When I say all I mean 450 partners all over the globe. Well of course we have our normal support staff and all of the employees at Wildix that can assist and normal Wildix support applies but this was a Saturday. The fact is, partners need to be able to access support at all times of the day and night as well as weekends. So what does one do when they have a cutover and can't get a PRI working that is crucial to the overall cut for a 200+ user installation?
Well this is exactly what occurred this weekend. Not only was the Area manager responding to this partner but the CEO & CTO were as well. And then here comes the community... well you know the rest. A few post later and a little persistence and the cutover is back on schedule. All is solved. I really couldn't say it better than what the partner said in the end.
The Wildix Community has PROVEN what I was stating in our initial customer meeting... They are not just hiring me and my company, they are gaining the support of AN ENTIRE COMMUNITY. We are an Army of Partners that are fully supported by Wildix and support each other daily, says James Beisert - IS Managed
So my call to action for you is this. If you have made it through this far in this blog then I ask you this, are you 110% happy and satisfied with the support that your vendor provides you? Does the CTO & CEO respond to your request for help on a weekend? Do you belong to a supportive community like I just described? If not, feel free to give me a call and let's talk. You can always click to chat with me anytime. O and by the way, HOW DO YOU LIKE THEM APPLES?
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