Do you know SUM also send email or SMS?

Starting with SUM 1.0 SP 18, SAP has delivered a client program?MailNotifierApp.jar?that connects with the host agent and triggers emails when SUM is waiting for user input.

Concept of SUM MailNotifier:

Software Update Manager (SUM) is a tool commonly used to manage software updates and patches in various systems and applications. During an update process, sometimes the SUM tool may require user input to proceed further, such as confirming a license agreement or selecting specific update options.

The "SUM MailNotifier" is a complementary tool designed to enhance the user experience during the update process by sending email notifications to users when their intervention is needed. Instead of leaving the users unaware of the update status, this tool helps keep them informed and engaged, reducing the chances of delays caused by unattended updates.

Possible Implementation:

Configuration: Users would need to set up the SUM MailNotifier with their email address and preferred notification settings. They might be able to configure how frequently they want to receive notifications or specify a secondary email for escalation purposes.

1. Extract the SUM tool and go to?SUM\ABAP\mailNotifier.
2. Copy?MailNotifierApp.jar?(application) and?MailNotifierApp.props?(properties file) to the host which can connect to SUM and SMTP server.

1. Update?MailNotifierApp.props file with appropriate parameter values.
2. Start MailNotifier using the following command
3. java –jar MailNotifierApp.jar properties=<path-to-MyMailNotifierApp.props-file>
4. (or)
5. java –jar MailNotifierApp.jar sum.sid=SID sum.user=sidadm
6. You will be prompted to provide passwords
7. The tool will try to connect with SUM and send a test email.
8. The tool keeps probing SUM (defined by check. interval parameter in the property file) and sends an email when it is waiting for user input. If you already provide input before the tool probes SUM, there will be no email sent.

Integration with SUM: The SUM MailNotifier needs to be integrated into the existing SUM tool. This can be achieved either through a plugin or by modifying the SUM's codebase to include the necessary notification triggers.

Event Monitoring: The SUM MailNotifier will continuously monitor the update process for specific events that require user input. These events can include displaying license agreements, upgrade options, or any other input required to proceed with the update.

Sending Notifications: When the SUM MailNotifier detects an event that necessitates user input, it will promptly send an email notification to the user's configured email address. The email should contain relevant information about the update, a link to the SUM tool, and clear instructions on how to provide the required input.

User Interaction: Upon receiving the email notification, the user can click the provided link to access the SUM tool and provide the necessary input. Once the user completes the required action, the update process can resume automatically.

Error Handling: The SUM MailNotifier should be robust enough to handle various scenarios, such as email delivery failures or potential issues with the update process. Proper error handling and logging mechanisms will help in diagnosing and resolving any problems that may arise.

When SAP SUM DMO encounters a SUM, it pauses its operation and waits for user input.

MailNotifier has to run on a host that can connect to both SUM using HTTP(S) and SMTP mail servers. This host can be your PC, Primary Application Server where SUM is running, or any host that fulfills these conditions.

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