DO YOU KNOW THE MAGICAL POWER OF "CUSTOMER SERVICE" SKILLS HIDDEN INSIDE YOU?

What are your beliefs and suggestions to take the "customer service" that occupies a leading position in the business world to the next level by developing it into more quality, effective, and excellent customer service? Inevitably, you may have many beliefs and suggestions about it. Let's build a group discussion platform here by progressively discussing those beliefs and suggestions about "customer service".

This article related to the above topic shows my beliefs and suggestions as a young person to develop "customer service" to the next level. Through that, I hope to explain the unleashing of the magical power of "customer service" skills hidden within us.

As a young person, I believe that the quality of the customer service and customer care we do in the business world depends on the human qualities and human skills that we have built in us.

That is, I believe that we can provide excellent customer experience and next-level customer satisfaction/delight through the customer service and customer care provided by combining the human qualities and human skills that we have developed individually with the corporate goals and corporate culture.

In the business world, to deliver quality customer service, human qualities, and human skills are essential because, apart from a few skills such as business acumen, product/service knowledge, and closing ability, other customer service skills include many qualities and skills such as problem-solving skills, emotional intelligence, clear communication skills, persuasion skills, ability to use positive language, creativity, friendly attitude, positive mindset, empathy, and patience.

Through those qualities and skills, we can handle any customer in any situation with mutual respect and in a friendly manner, leading to a win-win situation. And they are human qualities and human skills that have been built and practiced in us since childhood to live in society and serve society. All we have to do is release those human qualities and skills that we have inside, through customer service and customer care in the business world.

I believe that treating the customer not only as a customer but as a human being would be a good way for that. It will further increase the quality and effectiveness of customer service and customer care processes.

In addition, we can use the values that we have innately acquired through our Sri Lankan culture and Sri Lankan value systems to deliver quality customer service.

At the end of that process, the interesting thing is that it gives a wonderful opportunity to create a win-win situation for the customer (buyer) and the party offering the product or services (seller) in the business world.

Also, there are many customer service theories that guide to provide customer service in any situation in such an excellent manner and there are many organizations in the business world that provide excellent customer service and customer care to their customers by using them in practice (There are many organizations providing such excellent customer service also in our country, which is a matter of great joy and a good sign for a bright future).

Among the theoretical concepts related to customer service, as a concept that I personally love and follow with respect,

Treat others as you would want to be treated

which is considered as the Golden Rule of Customer Service. Practicing it in the business world as well as in our day-to-day lives is important to live as good human beings in society.

So, finally, I would like to suggest to my dear readers that whatever fields we are engaged in, we practice customer service skills and go beyond that, and use the human qualities and human skills that we have built in us for the benefit of society as young people.

Thereby, we will be able to create a great opportunity to make not only the business world but the entire world a better place.

The future is ours. Let's open our arms wide and embrace that wonderful future ahead of us.

Best wishes to All!

-S.A.E. Rasanjana Adikari-