Do you feel equipped?
Lisa Coletta
M.Mgt, AGIA, ACIS, GAICD, Cert EDC ??Corporate Governance Specialist??Consultant, Coach, Board and Executive Advisor??The Governance Collective - Australasia’s Leading Edge Corporate Governance Change Specialists??
TUESDAY - LEADERSHIP INSIGHTS
When emotions run high in the workplace and a team member is upset, as a leader it can be hard to know what to do and how to provide the right level of support.
For some, it can be confronting, triggering and sometimes these dynamics can come up when you least expect it or at a busy time where you feel conflicted between managing this situation and other competing priorities.
While many Leaders are quite intuitive, work hard to build and maintain great relationships with their team members and sense the mood in every room they walk into - they can get very busy and can't always have a good picture of where everyone is collectively and individually - specially if they spend time running from meeting to meeting.
When a team member is upset, it can impact the whole team - especially if they are a tightly knit empathetic harmonious group.
The other challenge of course is that we can find ourselves providing advice - with the very best intentions when all the team member may need is some one to vent at or a little time to process how they are feeling so that they can potentially get back on task.
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@CarolynRubensteinPHD recommends to say the following when someone is upset:
While each situation is different, acknowledging where team members are at as well as creating space for emotions in your workplace may contribute to a safe and accepting work environment.
Senior wealth advisor who provides A rated insurance designs for businesses and individuals, so insurance functions as a tool for prosperity, not just as a bill to pay.
2 年AdaPia d'Errico this reminds me a bit about the part of your book that talks about the need to honor and knowledge feelings before we can move through and past them. Lisa Coletta thanks for sharing tips so we can help people who are feeling big things have space for what they need, while resisting the urge to resist, fix or avoid those feelings instead of letting them have the process they need. I find this very hard to do and am hopeful I can improve my EQ when it comes to being a good source of emotional support since my go-to has typically been “let’s fix it!”!
TEDx Speaker | Co-National Director with Potential Project cultivating a more human world of work | Organisational Transformation | Leadership Effectiveness | Business Strategy | Cultural Change | Keynote Speaker
2 年Great post, Lisa. Thank you for sharing.
I help corporate professionals find careers they love | Trusted Advisor to Midlife Executives/Senior Professionals | What's your life's Destination | Make the next 40 years more meaningful than the last 40.
2 年Great post, Lisa Coletta. Many times the employee just wants someone to listen to their concerns. I would also ask if they needed some time to get away and just take a break to reset themselves.
Fractional Growth Officer | Investor Relations Strategist | Board Member | Investor
2 年Great advice. We always have the best intentions when trying to help someone going through a hard time and usually default to versions of giving advice or getting away from our own discomfort! The suggestions in your article are helpful!