Do We Need IT Support?
As your business continues to grow, change and keep up with technology, it’s only natural that you would look for ways to save money any-which-way you can. If you have the luxury of having your own in-house IT professional, they can often get “bogged down” with the barrage of day-to-day issues a business has. For example; “my laptop isn’t working”, “the printer won’t connect” or “our phones keep cutting off”. We’ve all had those right? As a result, your IT pro finds themselves working unsociable hours with a heavy workload and plenty of stress!
The obvious answer is to add another IT pro to your staff, however, financially this may not be possible or create a challenge in finding the right person to blend with your existing staff. Another alternative would be to add the IT support role duties to another member of staff, which inevitably eats into their time and reduces productivity—or the boss ends up wearing the IT hat. Whichever way you look at it, the results aren’t great.
It may work for a while, but it will soon unleash a whole new world of problems that you wouldn’t have prepared for!
Below, I have added 3 good reasons why your business should consider IT Support Services ASAP.
1. IT Support Services & Associated Costs
The first big challenge that you could face by handling all IT support in-house, is the large sums of money you will spend by doing this. The cost of new hardware, replacing old hardware, software etc as well as keeping your staff up to date and trained on all the latest technologies. Some of these vendors update products weekly, it’s as if they are just trying to make money out of us…
But I do have good news, this problem can be tackled easily! If you outsource to an IT support services company, this will get rid of all those unnecessary costs, replacing them with a low monthly fixed fee. Providing you with cost control, peace of mind and value for money.
2. In-House IT Support = Downtime
If your business is fixing things in-house, unfortunately this also means down time on your network. Ultimately, this will lead to lost revenue and reduced productivity. With outsourced IT support, you will have access to an engineer, when you need them, who can either remotely diagnose and fix your issue or attend site. Regardless of whether you’re in Bognor or Brechin!
3. Remote Monitoring & Support
Whether your business is based in a rural-hard to get to area, in central London, or you have lots of home workers, you will have IT problems that need specialist help. Which creates havoc for your trusty IT Pro, who most definitely doesn’t need that added to his growing list of issues!
Working with a trusted IT service partner that can offer remote support, regardless of where or which country you are in is the most sensible thing to do. They have the experience and time to quickly resolve the majority of issues remotely and get your staff back to work in no time.
Conclusion
Don’t be afraid, ask an IT support company for a quote. I think you will be surprised at how cost effective would be.