Do Networking Right: Leveraging Datto RMM and Datto Networking for Enhanced MSP Services
In the quest to "Do Networking Right," Managed Service Providers (MSPs) continually seek innovative solutions to elevate their service quality to customers while driving technician efficiency. Datto, a Kaseya Company, innovates rapidly to offer an integration of Datto RMM (Remote Monitoring and Management) with Datto Networking that simplifies complex network management and streamlines service delivery.
Whit Ehrich, CEO, Hill Country Tech Guys spoke about this:
"We've been using Datto RMM for what feels like forever, for many years, and it's been fantastic. The platform consolidates various tools into a single interface, simplifying access to the data our team needs."
The Datto Networking access point (AP) integration facilitates a range of operations from performing a virtual reset on a single AP to monitoring the status of all APs in your client’s network at-a-glance, which is crucial for troubleshooting wireless connectivity issues. Immediately knowing that your APs are either online or offline not only saves time but also enables proactive problem identification through alerts and ticketing for offline APs.
Datto Networking to Datto RMM proactive alerting proves invaluable, as the MSP recounted, "Discovering a maintenance person accidentally disconnected one. Such proactive alerting streamlines processes significantly, saving precious time." Informing customers about issues, like an unplugged AP, before they even notice, showcases the MSP's diligence and responsiveness. “They love that!” said Whit.
By using Datto RMM and Datto Networking together, customers like Whit lead the way in network management. They offer top-notch, efficient services to their clients, avoiding the hassle of manual checks. This smart integration not only boosts their efficiency but also sets them apart in the competitive IT market.
Ready to “Do Networking Right”?
Find out more about Datto Networking’s fleet of networking devices for your business: https://www.datto.com/products/networking/