Do Introverts Make Better Salespeople?

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Now, onto this week's topic! ????

Do Introverts Make Better Salespeople?

The stereotypical salesperson is talkative, persuasive, driven, and outgoing. In other words, extraverted. But is the stereotype right? What if the most successful salespeople are actually introverts?

I’ve suspected this may be true for a long time, but now there’s data to support it.

Objective Management Group (OMG), a Membrain partner, conducts over 75,000 assessments per year and has assessed more than 2.3 million salespeople. As a result, they own one of the largest and most in-depth sales industry data sets in the world.

So when OMG’s founder, Dave Kurlan, says there’s new insights available, I pay attention. Recently on LinkedIn, Kurlan announced this “shocking new data”:

“62% of the best salespeople in the world (top 5%) are introverts and 84% of the worst salespeople in the world (bottom 10%) are extroverts.”

Why Introverts Make Better Salespeople

In the same post, Kurlan says the “easy answer” to why introversion shows up so much in the top 5% of sales professionals is that introverts find it easier to take a consultative approach, “because they are so comfortable listening.”

Salespeople who succeed are those willing to dig in and learn everything they need to learn to do the job well.

I think this is especially true in complex B2B sales, where salespeople must be able to navigate complexity and stay focused over long periods of time to win the sale.

The stereotype that salespeople have to be “fast talkers” goes against the reality that the best complex B2B salespeople are those who ask good questions and listen well. Additionally, they need to:

• Build trust through understanding and keeping promises
• Care as much about the client’s success as their own
• Stay focused on a project past the initial rush of “first contact”
• See through external stimuli of a prospect’s excitement and enthusiasm to the reality of their situation
• Stick to a sales process (tied to a decision-making journey) and repeat it over time

While extroverts can certainly be capable of all these things, the introspective, quieter personality of an introvert may make it easier to do so.

Why Introverts DON’T Make Better Salespeople

OMG’s data is a compelling argument for introversion in sales. However, it doesn’t say that ONLY introverts can succeed. After all, if 62% of top performing salespeople self-identify as introverts, that means 38% do not.

In reality, personality plays only a small part in sales success. It’s one of the truly great things about this profession: Anyone can do it if they want to badly enough, because salespeople are made, not born.

Of course having a general inclination to do the sorts of things that salespeople have to do helps, but ultimately it’s a profession in which the work and commitment you put in matters more than where you came from or the personality you bring to the table.

To become an outstanding complex B2B sales professional, individuals must master a broad range of skills including:

• Business acumen
• Empathy
• Asking good questions
• Listening deeply
• Sales strategy
• Sales process
• Conversational skills
• Building trust
• Building rapport
• Collaborating
• Consulting

They must also develop resilience, persistence, and the willingness to be turned down and rejected over and over.

Being introverted might make a person more willing to stay in the business for the long haul, and it might make it easier for them to listen deeply and not make things about themselves.

But in the end, the salespeople who truly succeed in this business are those who are willing to dig in and learn everything they need to learn to do the job well. And whether they succeed has less to do with what they were born with, and more to do with what they choose to develop along the way.

What do you think? Do introverts have an advantage in complex B2B sales? What’s been your experience?

This article was first published on the Membrain blog here.