Do enterprise systems work?

The seamless integration of all the information passing through a company—financial and accounting information, human resource information, supply chain information, and consumer information—is promised by enterprise systems.

The prospect of an off-the-shelf solution to the problem of business integration is alluring to managers who have labored, at great expense and with great frustration, with incompatible information systems and inconsistent operating methods.

However, are our enterprise systems meeting?#business?needs? In an article by Harvard Business Review, FoxMeyer Drug said its system was a contributing factor in its bankruptcy.

After investing hundreds of millions of dollars in its enterprise system, Mobil Europe also decided to give it up after a merger partner protested. Dell Computer likewise discovered that its enterprise system would not work with its new,?#decentralized?model.

With all of these examples, it's easy to say that enterprise systems do not really deliver, but think again. The key to making enterprise systems work lies in?#strategic?planning. How? ??

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