DMAIC Steps for the projects from non-manufacturing areas
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DMAIC Steps for the projects from non-manufacturing areas

Naresh Chawla Naresh Chawla

Naresh Chawla

Operational Excellence Lead for India and UAE| Kaizen and Lean Coach | Six Sigma Trainer| TQM and Productivity Practitioner|

发布日期: 2021年11月15日
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Projects from Supply Chain, Warehouse, Logistics, Distribution, Finance, HR, IT, Hospitality, Healthcare, and other customer-facing areas such as field services are a little different in the manner projects are approached in manufacturing and need a special finesse while selecting the kind of tools required for solving the problem.

  1. Six Sigma Project

????????????????i.?????????What is six sigma?

??????????????ii.?????????Evolution of Six Sigma

????????????iii.?????????Basic Six Sigma?

????????????iv.?????????Lean Concepts

  1. Six Sigma Project

????????????????i.?????????Projects and Processes

??????????????ii.?????????Six Sigma projects in the non-manufacturing area?

????????????iii.?????????Six Sigma team management?

????????????iv.?????????Understanding DMAIC

  1. Six Sigma Define Phase?

????????????????i.??????????Identifying a winning project?

??????????????ii.?????????Creating Project Charter

????????????iii.?????????High-level process mapping (SIPOC)

????????????iv.?????????Tollgate Review

  1. Six Sigma Measure Phase

????????????????i.?????????Detailed Process Mapping

??????????????ii.?????????Risk Analysis

????????????iii.?????????Measuring baseline - DPMO, Sigma levels, ImR Chart

????????????iv.?????????Tollgate Review

  1. Six Sigma Analyse?Phase

????????????????i.?????????Analysing potential causes?

??????????????ii.?????????Identifying and prioritizing roots causes?

????????????iii.?????????Validation of root causes

????????????iv.?????????Tollgate Review

  1. Six Sigma Improve?Phase

????????????????i.?????????Identifying countermeasures and improvement opportunities?

??????????????ii.?????????Piloting the selected improvement opportunities?

????????????iii.?????????Validating results through hypothesis Testing -(using excel utilities)

????????????iv.?????????Tollgate Review

  1. Six Sigma Control?Phase

????????????????i.??????????Process documentation and standardization?

??????????????ii.???????????Control Charts

????????????iii.??????????Dashboard modification or designing?

????????????iv.?????????Benefit calculation?

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Jayanth Murthy

Joint Managing Director Kaizen Institute - India, South Asia and Africa

3 年

Thank you

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