Disruption Often Inspires Innovation
The PX Community
Disrupting Patient Experience - Make a Ruckus That Makes a Difference
When we launched this newsletter, there was a debate about a monthly or bi-weekly distribution.?Would there be enough content for bi-weekly??Well, that concern has been squashed!?There is so much content gathered in the weeks between editions that we cannot include it all. ?We have many Ruckus Makers, content creators, activities, and events to celebrate and share.?What a fantastic position to be in!
This is the third edition of Let's Make a Ruckus.?The goal of this bi-weekly newsletter is to provide you with knowledge, resources, and connections of value that support the work you do in healthcare.?We will celebrate Ruckus Makers, introduce you to those doing work that makes a difference, and keep you informed of upcoming opportunities where you can let your voice be heard and make a ruckus.
Celebrating a Ruckus Maker
The Ruckus Makers we shine a light on are stepping out and risking being seen and heard.?They are making a DIFFERENCE!
LinkedIn Profile: Victor Montori
Victor is the co-founder of The Patient Revolution and author of Why We Revolt. He shares that our healthcare system has become deeply industrialized, overburdens healthcare workers and patients, and is often profoundly cruel.?He also speaks of how individuals can join together to change this. ?Learn more about the movement for care he and his team have initiated from the video below. ??
Humans connecting with humans and caring. Caring is a central aspect of our humanity and yet we take it for granted. We even see it disappear from our language when we're talking about care. It disappears when we add adjectives to modify it. We talk about sick care or health care. We talk about patient-centered care or evidence-based care or high value care. The moment we put those adjectives to it, our attention is drawn to them and we leave care undefined and without significance.
~ Victor Montori
Don’t Miss These LinkedIn Posts!
Greta Rosler shared this post, and the comments from individuals such as Julie Classen, MSN, RN, CENP extended the discussion.
Did you see this post from Kristin Baird ? Check out the response from Cody Wales .
This post from Ann M. Richardson, MBA (longer than what is shared in the image below) was very good. Encourage you to read the entire post and the comments such as those offered by Randy Waskin MD and Gregory Jasani
... due to the size, only the top ?? and bottom ?? of this post is displayed.
Nick Petrie and his research team on the Perform/Grow/Thrive project shared a two-part article describing the seven organizational factors contributing to burnout. Article links: Part 1 and Part 2.
When asked for details about the research, Nick referenced back to this post which described organizational and individual factors that lead to burnout. Link to the article HERE.
This post from Sparky Witte got a "YES!" response. We are grateful that Sparky has become a member of The PX Community, as his insights will contribute significantly. The comments from Jordan (Harvard/APA/TEDx) Bridger and Célynne (Pilon) Shipley were excellent additions.
This post generated a lively discussion from Abigail Rainey , Heather Slutzky, MLS, CPXP Valerie Choniuk, MPA-HCA, CPXP and others.
We will end this section with one more post from Ann M. Richardson, MBA because she offers so much valuable content! The comment from Brian Moody and Ann's response included.
领英推荐
Celebrating Those Making a Difference
The University for Peace, created by the UN General Assembly Resolution 35/55, is an institution of higher education dedicated to studying peace. This organization does much to better the human experience across the globe. For example, this next week, the Center for Executive Education will hold an online version of its annual Gross Global Happiness Summit.
In UPEACE's most recent newsletter, they shared the following:
Bj?rn Natthiko Lindeblad was a successful, Swedish economist who gave up everything to become a forest monk in Thailand for 17 years. In his book, he explains one of the most profound lessons he learned at the monastery. One day a senior monk, and a great storyteller, told them, "whenever you feel conflict brewing, pause, and say this mantra to yourself three times..."
"I may be wrong. I may be wrong. I may be wrong."
Bj?rn explains that when our egos get too loud, or when we cling too tightly to being right, we lose sight of good leadership. Compassion, empathy, humility, and the ability to listen to others, are what great leaders are made of, and those lessons start from within.
Many thanks to those I have met at UPEACE, such as Julia Delafield and Shelley Bragg .
What's Happening in The PX Community
We have a six-week cohort running now focused on PX Surveying.?A small and talented group has convened and is working to create the following:
1.??????An in-depth spreadsheet identifying each PX survey vendor (or organization approved to administer one of the mandatory CAHPS surveys), their contact information, and which survey or other PX support they offer.?This spreadsheet also lists all CAHPS or PX-specific program surveys with a high-level summary of the survey details and links for further learning.
2.??????A PowerPoint deck with information covering the ‘why’ of surveying and other useful details valuable for the PX professional to know and easily access to share with others.
3.??????Host an event to learn about the experience PX professionals have with their survey vendor(s).?This is an opportunity to hear from your peers, contribute your experience, and obtain insights from “looking under the hood.” See the ROI event listed below.
4.??????Invite the top five survey vendors to individually join PXC for a Vendor Feature.?During their time with us, they will have the opportunity to provide us with a demo and contribute to or dispel information we have gathered about the survey and support services they provide. ??
Truly amazing what this group is accomplishing within just a few short weeks.?Many thanks to Valerie Choniuk, MPA-HCA, CPXP Diane Honn, CPXP and Melissa Coker (Wurm) for their continued efforts!
?
In 2022, we held five cohorts – small groups of PX and healthcare professionals – and created six videos.?We created these videos with the intent of making them available for anyone to use.?Find them on our YouTube Channel.
The third video was created by Trisha Choi, MA, CPXP Ryan Lockwood, MBA, CPXP Leonard Christo and Elizabeth Upham, MS, CPXP .?These amazing PX leaders came together and created Weaving the Red Thread and Removing Silos.
Cohort participation is available to members of The PX Community. Join the community and be a part of creating resources of value for you and others.
Upcoming PXC Events
The events hosted by The PX Community offer and encourage your contribution. ?Ask questions, contribute your ideas, and share your knowledge. ?Your voice matters. ?Let's make a ruckus!
This year we are testing Speed Networking directly following each event. ?Come for the event and stay for the networking!
Click the images below for more details and to register.
To learn more about The PX Community and receive a tour, schedule time with Denise.
?Join The PX Community to Make a Ruckus That Makes a Difference
?Connect with Denise Wiseman and follow The PX Community on LinkedIn
Making a Ruckus That Makes a Difference in Healthcare
1 年Maggie Breslin
Nurse Leader Development Expert, Organizational Partner, & Realist - PhD Student - CEO of Radius Leaders
1 年Thank you Denise Wiseman, PhD, MBA, CPXP!! I so appreciate how you connect all the virtual dots via your newsletter!! You are, indeed, making an important ruckus!
LinkedIn Top Voice | Healthcare Systems Transformation Consultant | Passionate Physician & Care Team Advocate | Fierce Patient Advocate | Systems Thinker | Innovator | Mentor | Interim & Fractional Operations Leadership
1 年The PX Community disruption is good if the intent is solution-driven and not more noise. God knows we have too much noise in this world.
Care Activist, Clinician, Researcher, and Author
1 年Thank you!! More about our work: https://patientrevolution.org/revolt
Founder @ Nudge Culture | Behavioral Scientist, Coach, AI Training Expert & ADHD TRAINER
1 年Thank you so very much!