The Dispatch: September 2022
What difference does it make when merchants add PUDO and locker delivery options to their checkouts? And why are some not offering them? Our latest blogs have the answers. We're also about to run a webinar with Royal Mail, Delivering London and CTT Correos de Portugal; plus we round up the highlights of the WMX Asia conference.
Register today to join our free webinar with Royal Mail, CTT Correos de Portugal and Delivering London, running Thursday 13th October! Our guests will be discussing how they’re convincing shoppers to adopt new offerings in delivery and returns, from Portuguese parcel lockers to doorstep return collections.
They are:
Sign up today to get the webinar in your calendar and reminders on the day.
Our recent report ‘European Out-of-Home Delivery Options – An eCommerce Merchant Survey’ surveyed retailers across the UK, France, Italy, Germany and Spain to learn which merchants are offering OOH delivery and how they’re making it happen.
We take a deep dive into the results, exploring why?nearly 1 in 4 merchants still don’t offer OOH delivery options at the checkout, and what the?impact of offering OOH delivery was to the 77% of European merchants?that do offer this option.
WMX Asia brought together heavy hitters from across the region in Bangkok to discuss topics from crossborder to returns to changing consumer behaviours and needs. Our South-East Asia Business Development Manager Dom Kaye compiled three key trends from across the keynotes and discussion groups.
To some, ‘digital transformation’ is an ill-defined marketing buzzword, with too many different meanings to be useful. However, posts and parcel carriers do need to transform, and they need technology to do so. We got Danielle Strouther to take us through a practical pathway for logistics businesses to become technology businesses, and why they should be doing it.
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The latest edition of the Index also recorded a 21% YOY increase in parcel volume. Despite forecasts of an economic slowdown and high inflation, parcel growth is still predicted to be between 5.5-11.5% CAGR, estimated to reach between 216-300 billion parcels by 2027. However, a massive amount of this growth is coming from China, which surpassed 100 billion parcels this year, and is predicted to see 200 billion parcels in 2027. That makes up more than two thirds of Pitney’s global volume forecast.
A global demand slowdown, rising inflation and a cost-of-living crisis are predicted to negatively impact the upcoming shopping period as 58% of consumers plan to adjust their buying behaviour. eCommerce volume is predicted to drop back to 2019 levels in the UK, and even lower in France and Germany. Earlier this year, we examined?how carriers could sustain record growth?– which might now prove more important than ever.
LME’s in-depth 100+ page report is loaded with insight, but some stood out: OOH delivery can be up to 5 times as efficient as home delivery; and consumer preference for at-home delivery has slightly fallen, with 82% of shoppers choosing it as their preferred option. Parcel locker preference has grown since last year, but still remains in 3rd?place (17%) behind parcel shops at 18%.
Interestingly, the report also states that although the most developed OOH markets currently see over 90% of parcel volume being delivered OOH, the authors expect that this will average out across all countries at something like 40-60% of deliveries, which tallies with a?forecast we made in 2021.
HIVED receives key investment?and UK businesses?call for net zero emissions from PM?
HIVED, a London-based logistics company with the largest zero-emission fleet in the UK, has secured new funding from Maersk Growth. CEO Murvah Iqbal hopes that the investment will help the company “expand into new geographies and countries” by harnessing mutual customers to jump into new markets.
Meanwhile, other CEOs including Amazon, the?Co-op, Signify, Zurich Insurance, Coca-Cola and more have called upon UK Prime Minister Liz Truss to put a net zero emission plan into place, to reverse nature loss and help UK residents and businesses in the energy crisis, as?3 in 10 businesses consider pausing or halting low carbon transition investment?unless the new UK government acts to cut energy costs.
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