The Dispatch: April 2023
In this edition, we recap the best moments from Leaders in Logistics, and unveil a new lightweight & adaptable kiosk in our latest product update. Plus, we lift the lid on how we design our products to encourage consumers to try new delivery options that boost merchant and carrier performance. Elsewhere, LME announce a new last-mile sustainability report, Royal Mail’s offer is accepted by CWU leaders, Amazon announces changes for returns, and more.
The new small-format kiosk product is a direct result of customer insight and feedback, helping to automate parcel drop-offs in PUDO locations of all sizes, especially those without space for a full-size kiosk. We've also enhanced our PUDO and Digital Returns products through new consolidation and payment features.??
At the end of March, Leaders in Logistics returned to London, bringing together some of the world’s biggest parcel delivery businesses under one roof. As usual, we’ve created a highlight reel of this year's key lessons, insights and talks.
Amazon is rolling out a warning label on frequently returned products on its website, designed to make consumers think twice before purchasing and ultimately decrease the number of returns. In addition, the retail/logistics giant has also introduced a?$1 fee for returns made to a UPS store?when there is a Whole Foods, Amazon Fresh grocery store or Kohl's closer to the shopper's delivery address, incentivising consumers to drop off more returns into Amazon’s owned network.
CWU leaders seem optimistic about selling the deal to members who felt they were making a “last stand”, but concerns remain that Royal Mail’s modernisation program has been set back amid continual losses for the business.?Posties will also now by default attempt redelivery on the next working day for failed home deliveries, rather than consumers coming out to delivery offices to collect failed home delivery parcels.
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LME’s wide-ranging report features data from operators like InPost, Swipbox and Quadient, as well as consumer surveys and analysis of municipal regulation and changes to last-mile deliveries. The report makes several statements on emissions reductions provided by OOH delivery, from ~60% reductions all the way to claiming that 91% of emissions could be cut.
APCOA and Rontec are the latest companies to partner with?Quadient on its agnostic locker network in the UK.?These new partnerships represent more than 1,000 new potential sites for the ambitious network which aims to have 5,000 lockers on the ground -?although current installation numbers are hard to source.
As part of a pilot operation, Austrian Post is set to launch 16 new self-service locations in G?nserndorf, including pick-up stations, HOFER post offices, self-service branches, and a new locker solution. In addition, Austrian Post also will open its self-service stations to other regional providers.
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