Dismiss these Six myths and misconceptions about Customer Success
Swagt Kumar Acharya
![Swagt Kumar Acharya]()
Swagt Kumar Acharya
Customer Success Manager at Vertex Inc | Google Project Management Certification | Gainsight Customer Success Level III Certified
1.???? The objective of a CSM is to optimize product utilization.
2.???? You must decide between serving as a trusted advisory and commercial responsibility.
3.???? Customers churn due to the product's high cost.
4.???? Offering discounts will prevent customer churn.
5.???? Health Score, CSAT and NPS are Customer Success metrics.
6.???? The Sales Handoff includes all pertinent information.