Discover Your Hotel’s Soul: Experience Becoming with Opera Cloud

"After reading this article, you'll never see hotels the same way again."

But first, I invite you to pause for a moment and watch the video embedded right below.

Wow! Inspiring, isn’t it? Let’s take a moment to watch it again, because the message is truly profound.

This isn't just a video—it's an invitation to become. It speaks to the journey of growth, not for accolades or recognition, but for you to explore the depths within yourself and let your soul truly shine.

This message has the power to transform, no matter who you are—be it an artist pouring passion into your craft, a professional reaching for new heights, or simply someone eager to uncover what makes you uniquely you.

Now, let’s reflect:

What if a hotel also has a soul waiting to be discovered and grown?

Think about it. When was the last time you walked into a hotel and felt its energy? That sense of warmth, connection, and history—could it be the hotel’s soul shining through?

Join me as we explore how a hotel, just like a person, can embark on its journey of becoming. Together, we can uncover what makes each hotel special, allowing its soul to flourish

Hotels Have a Soul, Too        

Just like us, hotels can evolve, shedding the layers of the ordinary to reveal their unique essence.

Every hotel has its own soul—a unique identity waiting to be uncovered.

But that journey to becoming doesn’t happen by chance. It takes careful analysis, a clear vision, and the right strategy.

And, just like the video suggests, it’s not about perfection or achieving instant results—it’s about the process of discovery.

That’s where my role as a consultant comes in. “I’m not just here to upgrade systems or streamline operations,” I tell the hotel management during our first meeting.

“I’m here to help you uncover your hotel’s soul, its uniqueness, and its potential to become something extraordinary.”

The Art of Becoming: It Starts with Observation        

Before I step into a hotel as a consultant, I start with research. I study the location, its history, past performance, and guest reviews.

“What’s the essence of this place?” I ponder. “What does it aspire to be?”

This research sets the foundation for our journey.

When I finally arrive, I don’t head straight to the boardroom. Instead, I find a comfortable seat in the lobby and simply observe. I watch how guests move through the space, how the staff interacts, and how the hotel’s energy flows.

“Look at how the staff check in guests,” I think to myself, taking notes. “There’s potential here.”

This quiet time is crucial. I begin to get a sense of the hotel’s current soul and what it could become.

“What stories does this place want to tell?” I ask myself.

Vision and Strategy: The Path to Becoming        

Once I’ve observed and listened, I gather the hotel’s team for a collaborative session.

“Let’s dream big together,” I say, encouraging them to think beyond their daily operations. “What do you want this hotel to become?”

The room buzzes with ideas. One manager suggests becoming a sanctuary for wellness retreats, while another dreams of hosting local art exhibits.

“But why?” I challenge them. “What’s the heart of this vision? What makes it authentically yours?”

These discussions open up new possibilities. Whatever the vision, it’s about discovering the hotel’s essence and allowing that to lead the transformation.

“It’s not just about adding amenities,” I remind them. “It’s about redefining who you are at your core.”

But vision alone isn’t enough. It has to be followed by a strategy—a clear, tailored plan that aligns with the hotel's identity.

This is where we dive into the details, crafting a roadmap that brings the vision to life.

Opera Cloud: The Catalyst for Transformation        

Enter Opera Cloud—the tool that acts as the catalyst for this transformation.

“Opera Cloud doesn’t just streamline operations; it allows your hotel to express its true self,” I explain during our strategy session.

“It’s a flexible platform tailored to fit the unique vision we’ve created together.”

For example, we might use Opera Cloud to redesign the check-in experience to reflect the hotel’s intimate, personal touch. Or we might use its marketing tools to create personalized offers that showcase the hotel’s specific character.

“Think of Opera Cloud as your canvas,” I say, inspiring them. “What masterpiece will you create?”

A Success Story: The Power of Becoming        

Let me tell you about a recent success.

A boutique hotel I worked with had lost touch with its original charm. The management wanted to move to Opera Cloud but was unsure what the real benefit would be beyond operational efficiency.

“Why not use this opportunity to rediscover your essence?” I suggested during our first meeting. After spending time observing the hotel and collaborating closely with their team, we discovered that their true strength lay in its personal connection with guests.

Using Opera Cloud, we redefined the guest journey from the moment they walked in—streamlining processes so the staff could focus on creating meaningful moments of connection. “Let’s make every interaction memorable,” I encouraged them.

The results were astounding! Within a few months, guest satisfaction skyrocketed by 30%, and return bookings surged by 45%.

The hotel had rediscovered its soul—and guests could feel it in every interaction.

Becoming is About More Than Systems        

Becoming isn’t about perfection; it’s about evolution. It’s about finding out what makes your hotel unique and nurturing that potential.

“When I consult for a hotel, I don’t just focus on technology,” I tell my clients. “I focus on helping you discover your true essence, your soul.”

And with the right strategy, vision, and tools like Opera Cloud, that dream becomes a reality.

What Transformation Awaits?        

As we reflect on this journey, let’s embrace the truth that becoming isn’t just a concept—it’s a dynamic adventure waiting to unfold.

Your hotel has the potential to transcend mere hospitality and become a sanctuary of connection, creativity, and soul.

So I ask you: What if your hotel could become a living story, a place where each guest writes a chapter of their life? What if it could ignite emotions, spark inspiration, and create lasting bonds?

Imagine standing in your lobby, witnessing guests sharing laughter and stories, feeling the pulse of your hotel’s unique identity resonating in every interaction. What if this could be your reality?

The power to shape this future lies in your hands. Are you ready to unleash the full potential of your hotel? To not just exist, but to thrive? like a masterpiece coming to life under the careful strokes of a painter?.

Whatever your dreams and however your soul looks, Opera Cloud is the great tool to elevate your vision and transform your operations into a seamless experience that reflects your unique identity.

Let’s dive deep and explore the uncharted territories of your hotel’s soul. Reach out, and let’s start crafting the vision that will set your hotel apart in a crowded marketplace.

The time for transformation is now! Your hotel’s story is waiting to be told.

Let’s make it a masterpiece...

#OperaCloud #MastelConsultant #HotelTransformation #HospitalityConsulting #HotelStrategy #GuestExperience #DreamBig #HospitalityExcellence

Mastel Hospitality Oracle Hospitality

? Dream Big. Plan Smart. Become. BE!

Regards,

Anibal

Every great transformation starts with a dream—dreaming big, and only those who strategize, take action, and embrace change truly BECOME.

?? This is my newsletter about the journey to and through Opera Cloud, where I share insights, strategies, and game-changing stories shaping the future of hospitality.

Thanks for reading! Subscribe to stay updated and keep dreaming big.