Discover Your Emotional Intelligence

Questions:

1. How often do you recognise your emotions during work situations?

- A) Always

- B) Often

- C) Sometimes

- D) Rarely

2. When you get upset at work, how do you handle it?

- A) I stay calm and composed.

- B) I take a moment to breathe and think before reacting.

- C) I sometimes react impulsively but try to control it.

- D) I often react without thinking.

3. How do you stay motivated when facing work-related challenges?

- A) I set professional goals and stay focused on them.

- B) I remind myself of past work successes.

- C) I push through but sometimes struggle.

- D) I find it hard to stay motivated.

4. How well do you understand and share the feelings of colleagues or clients?

- A) Very well, I can easily put myself in others' shoes.

- B) Well, I try to understand others' perspectives.

- C) Sometimes, but it can be challenging.

- D) I struggle to understand others' feelings.

5. How do you handle conflicts or disagreements with colleagues or clients?

- A) I address them calmly and seek a resolution.

- B) I try to find a compromise.

- C) I avoid conflicts but address them if necessary.

- D) I often find it hard to resolve conflicts.

6. How often do you reflect on your actions and behavior in the workplace?

- A) Regularly, to learn and improve.

- B) Occasionally, when something significant happens.

- C) Rarely, only when prompted by others.

- D) Hardly ever, I don’t think much about it.

7. How do you communicate your feelings and needs to colleagues or clients?

- A) Clearly and assertively.

- B) Politely and with some assertiveness.

- C) Hesitantly, often holding back.

- D) With difficulty, I struggle to express myself.

Scoring:

Assign points to each response:

- A = 3 points

- B = 2 points

- C = 1 point

- D = 0 points

Total your points:

19-21 Points: High Emotional Intelligence

• You excel in understanding and managing your emotions in a business context. Your strong interpersonal skills and empathy make you a valuable team member and leader. Your ability to stay calm under pressure and effectively communicate your needs and feelings helps create a positive work environment.

13-18 Points: Good Emotional Intelligence

• You generally manage your emotions well in the workplace and have good social skills. While there are areas for improvement, you are on the right track. Enhancing your empathy and self-regulation skills can further boost your effectiveness and relationships at work.

7-12 Points: Average Emotional Intelligence

• You have a basic understanding of emotional intelligence but may struggle in certain business situations. Focus on improving self-awareness and empathy to enhance your professional interactions. Developing better stress management and conflict resolution skills can help you navigate workplace challenges more effectively.

0-6 Points: Low Emotional Intelligence

• You might find managing emotions and social interactions in the workplace challenging. Consider working on self-reflection and empathy to improve your emotional intelligence and professional relationships. Building these skills can lead to better communication, increased motivation, and more positive interactions with colleagues and clients.

Reflection:

Emotional intelligence is crucial in business for effective communication, teamwork, and leadership. Use this quiz as a starting point to identify areas for growth and take steps to improve your emotional awareness and interpersonal skills. This will not only benefit your personal development but also contribute to the overall success of your organisation.