Discover: November 2024
Check out some of our most popular articles and content from November.
Datacom appoints Laura Malcolm as new MD for Australia
We are delighted to welcome Laura Malcolm as our new Managing Director for Australia.
Laura brings a wealth of experience from her previous role as GM at Avanade and her extensive background in consulting and technology across Australia, APAC, UK, and EMEA.
WAI platform to help councils comply with water legislation
Datacom's Water Asset Intelligence (WAI) is a new built-for-purpose platform that provides local councils with clarity around water services and enables compliance with policy and reporting requirements.
Diwali at Datacom
Datacom had a wonderful time celebrating Diwali in our offices last month.
Westland Milk – $120m transformation is only the start
“We needed a CRM that could be nimble and allow us to pursue new opportunities quickly and efficiently, as they come up.” – Hamish Yates, Westland Milk GM Sales and Marketing.
One of New Zealand's largest dairy processors Westland Milk is undergoing a major transformation and a new CRM implementation by Datacom is set to deliver great customer experiences and insights.
Connecting Australians with vital information and services
Government agencies field thousands of interactions every day and – although it’s largely a behind-the-scenes role – our Datacom teams are proud to play a part in helping Australian citizens get the answers they need.
Our customer experience teams have helped set up contact centres that can handle tens of thousands of calls a day in peak periods, and we’ve been part of a major project digitising vital records so people can access, manage and share their own information.
Don’t let AI drive your culture
"AI is emerging on the horizon not only as your next challenge but, more importantly, as your next opportunity for improving service experiences." – Managing Director Stacey Tomasoni
Stacey Tomasoni poses the question of how to best embrace AI without allowing it to erode your organisational culture.?
领英推荐
Annual Women in Tech Dinner
Thank you to everyone who joined us at the annual Women in Tech dinner in Canberra.
This year's event was cohosted by our MD for Australia Laura Malcolm, Damian Kassabgi, CEO of the Tech Council of Australia, and Hon. Kate Jones.
Looking for more?
Datacom wins big at Palo Alto Networks and Auscontact National Excellence Awards
Datacom was delighted to receive Palo Alto Network’s 2024 awards for Technical Excellence and Deal of the Year.?
We were also excited to share the Auscontact National Excellence Award for Best Collaboration with our customer Alinta Energy.
Plus, a huge congratulations to our team member Phillip Bayne who was named National Coach or Quality Management Professional of the Year!
We’re very proud of our fantastic team members, whose excellence, expertise and dedication is obvious in the results they deliver for our customers.?
Technical Blog: Removing customer experience blind spots for contact centres
Speaking of the award-winning??Phillip Bayne, check out his technical blog around quality assurance and why it makes such a difference to your CX.
National Tech Summit 2024
At this year's Tech Council of Australia National Tech Summit, Datacom Director of AI Lou Compagnone joined Shivuane Field of Forbes Australia, Georgie Turner of Tidal Ventures, and Matthew Jensen of Indeed to explore emerging trends in AI solutions and their impact on the workforce.
Lou shared real-life examples of how Datacom is using AI to boost efficiency and enhance experiences, and how we're helping our customers to do the same.
Technical blog: Want to innovate in the cloud? First you need to standardise
Datacom’s head of AWS, Paul Dunlop, shares his advice for organisations looking to innovate in the cloud –?starting with the right foundations.
In the media
Follow Datacom and subscribe to our newsletter so you don't miss a thing!