Discover: November 2023

Check out some of our most popular articles and content from November!

Moving beyond “cloud first”: Datacom’s Annual Cloud Report?

Our latest cloud report features insights from more than 700 business and IT leaders from across Australia and New Zealand.?

Learn about:?

• ?? Shifting approaches to cloud strategy in the “workload-by-workload era”?
• ???Security ranking as a priority – but falling short on budget
• ?? Uptake of AI technologies and anticipated challenges
• ?? The role of IT teams in environmental sustainability planning and activity

Grab your copy of our Australian or New Zealand report.

New Support Crew platform live and ready to connect people

“Being involved in a project aimed at creating an app to enhance people's journeys during challenging times has been exceptionally rewarding. It feels like we're harnessing technology for the greater good, and our collective efforts are making a meaningful impact on people's lives” – Yanina Amatore, Graduate at Datacom.

One of the ways we support new talent in the tech sector is involving some of our graduates in a charitable project each year.

Support Crew helps people coordinate support for loved ones in need when they are going through a tough time, which is why our graduates were so excited to help develop new mobile and desktop versions of the free online platform.

Learn about the talented graduates who helped bring this project to life.

Solving the interoperability problem in NZ healthcare

?“When I embarked on my journey specialising in quality assurance and performance engineering, I encountered the healthcare sector and its unique set of challenges… I felt compelled to explore the possibilities within this domain, and I have remained passionately engaged in this space ever since.” – Raghu Hedge, Practice Manager.

Learn how Raghu is harnessing Datacom's diverse expertise to help improve digital healthcare solutions.

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How CX earned a seat at the leadership table

?“Many of the topics currently making headlines and sparking conversations in mainstream media about automation and AI have long been at play within the service industry.” – Stacey Tomasoni, MD Datacom Connect

Check out Stacey's reflections on Datacom's 30 years in contact centres and customer experience - and her thoughts on what's to come.

How Datacom supported the Scion team to jumpstart innovation

"Innovation comes from doing things differently."

We recently completed an incredible Innovation Sprint with the brilliant team at Crown Research Institute?Scion.

Read about Datacom's 15-week Innovation Sprint Series and watch our behind-the-scenes video from the "Impact Jumpstart" event with Scion.

Datacom celebrating Hawke's Bay businesses after tough year

“It is more important than ever that we come together and celebrate our local businesses and everything they’ve achieved in what has been an incredibly tough year for our community.” – Hayden Mckee, GM – Mid Market ITO.

We were delighted to sponsor this year's Hawke's Bay Business Awards - learn more about this wonderful celebration.

Award-winning innovation at Tasmania's Central Coast Council

?“We liked the idea of providing our customers with an easier way to tell us about things that needed to happen throughout the municipal area. We knew we needed another way to provide better communication on changes to service levels, for example.” – Samantha Searle, Director of Corporate Services, Tasmania’s Central Coast Council.

Learn how implementing the Antenno app has boosted community engagement and service efficiency for Tasmania's Central Coast Council, cinching the 2023 Central Coast Business Innovation Award. ?

Keen for some extra reading?

• Learn about Cybersecurity Director Matthew Evett’s top tips for keeping safe from scams.
• Are Australian business leaders moving past the long-standing mantra of 'cloud-first'? Datacom?Director of Strategy & Solutions,?Mark Hile, sat down with?Andrew Starc?from?CRN Australia?to discuss the findings of our 4th Annual Cloud Report.
• Tracey Cotter-Martin caught up with the New Zealand Herald?to share a look behind the scenes of our new Wellington offices and explain how the design of the office spaces was informed by Datacom’s own research into the different mindsets we all occupy at work.

Looking for more?

Our teams had a wonderful time celebrating Diwali in our offices – jump over to Instagram to check out our pics.?

Check out our Facebook for snaps from this year’s Ko Māui Hangarau Tāmaki Makaurau at Papakura high school! We had a blast helping ignite a passion for IT in our rangatahi.

We are delighted to announce that Datacom is an Amplify Impact Catalyst 5-Star Partner in Australia, in recognition of our sustainability efforts, and we’re proud to have been named the winners of the 2023 HP Sustainable Impact Award!

A special congratulations to Cybersecurity Engineer Denise Carter-Bennett who won the Cybersecurity Champion Award at this year’s NZ Women in Security Awards.

Congratulations also to CIO and CISO Karl Wright, who has been named in the CIO50 Awards for the third time!

While we’re talking about awards, Datacom was proud to co-sponsor the 2023 iSANZ Awards with?Zscaler, excellence, innovation, and leadership in the cybersecurity and information security (InfoSec).

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