Discover the new e-Core, knowledge base for support, a Zendesk to Jira migration, and more
This edition of Future Flow is a special one.
At e-Core, we’ve always believed that success isn’t about chasing every trend—it’s about investing in the right solutions to meet your goals and deliver meaningful results. That’s why we focus on helping you cut through the noise?and implement the right technologies, processes, and tools to tackle today’s challenges and prepare for tomorrow’s opportunities.
Now, we are proud to present the next evolution of e-Core. With a new set of solutions and a redesigned website, we invite you to explore how we can help your business thrive in a rapidly changing world.
Knowledge bases: the key to effective support escalation
As your business grows, so do the complexities of delivering fast and reliable customer support. An effective escalation process relies on accurate, comprehensive, and easily accessible information at every support level. That’s when a well-maintained knowledge base comes in. In this article, you'll learn how to deliver a superior customer experience while scaling your business.
From Zendesk to Jira: a successful migration
A client was using Zendesk as their ITSM solution, but rising costs became a concern. At the same time, they managed software development and business teams with Jira. Seeking centralization, cost reduction, and performance improvements, they partnered with e-Core to transition from Zendesk to Jira Service Management.
Smarter data strategies with CRISP-DM
Turning raw information into actionable insights is crucial for business success. But where do you start? CRISP-DM (Cross Industry Standard Process for Data Mining) offers a proven framework to guide your data science initiatives from concept to implementation. In this article, we break down how this methodology can help your organization make smarter, data-informed decisions.?
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Functional programming in Java: Practical applications
?Functional programming has become an essential paradigm for writing cleaner, more maintainable code in Java. This approach simplifies complex logic, reduces side effects, and improves code readability. This article explores its principles and provides practical examples to help your team integrate functional programming into development processes.?
Webinar: Reshaping the world of work with JSM and AI
Want to maximize the economic value of modern ITSM solutions? Watch Atlassian’s on-demand webinar, The Total Economic Impact? of Jira Service Management and AI, where experts dive into key insights from a Forrester Consulting study. Learn how AI-powered service management can drive efficiency, reduce costs, and deliver measurable ROI.?
Insightful discussions at the ACE event in New York
?On January 29th, our team joined an Atlassian Community Event in New York to discuss collaboration, AI, and the future of teamwork. Our Account Executive Matheo Pegoraro shared how we optimize Atlassian environments, while Brittany Soinski ( Loom ) demonstrated how async video enhances communication and collaboration. Alex Graham Perkins ( Atlassian ) introduced admin tools that simplify platform management, and Tianchi Ma (Atlassian) explored how AI, including Rovo, is transforming teamwork and efficiency.
Huge thanks to the New York City Atlassian Community for an evening filled with insights and opportunities to connect!
That’s it for the #8 edition of the FutureFlow Insights! Subscribe to our newsletter to be notified when the next edition comes out.