Discover: July 2024

Discover: July 2024

Check out some of our most popular articles and content from July.


CQU: 20 campuses, one centrally managed network

“With more than 20 campuses, one of the things we wanted was a way to remotely manage equipment at those sites with very low touch.”??

Central Queensland University has more than 30,000 students and 1800 employees, so it’s safe to say networking needs are complex.

?? Learn how our expert team helped to transform the network, working alongside the CQUniversity engineers to solve even the trickiest configurations.


Workforce management an evolving but critical tool

“Everyone has a workforce, so everyone can use workforce management. We’re there to help provide insights and opportunities for them to improve their financial wellbeing ... and it’s not just about meeting financial goals, it’s also customer experience and employee experience goals.”

Meet Nicola Lutze , one of Datacom's team of workforce management experts who are focused on solving problems for businesses and their people.?

?? Learn how Nicola and her team help customers upgrade legacy systems, improve performance and unlock better experiences.


Three critical steps to effective cybersecurity - starting with culture


Empowering your team with knowledge can be the best defence against Australia’s $42B cybercrime epidemic.

According to the World Economic Forum Global Risks Report, 95% of cybersecurity issues are caused by human error.?

?? Check out GM Michael Pratt’s three critical steps to effective cybersecurity.


Bringing data to life

“It’s about guiding the viewer through the data and using visualisation to support key messages.”

Data visualisation specialists?like Jacob Rothemund transform the way we access information so businesses can more identify trends and access insights.

?? Read how Jacob and our Data and Analytics team make vital information more accessible.


Sustainability needs to be ongoing focus for cloud strategy

Sustainability is no longer just a buzzword or a nice to have; increasingly it's an imperative that is shaping the way the world is doing business.?

?? Learn how organisations can align their technology strategy with their sustainability vision to make a meaningful, positive impact.


#1 for CX: Datascape helps Porirua top council rankings

“One of the principal reasons for the change was to put our customer first.” – Ashley Gore, Porirua City Council’s Manager Customer Experience.

Datascape CRM is helping Porirua City Council to better serve its community and the team has just been ranked as the top council for customer experience in a local government benchmarking survey.

?? Read how upgraded platform for managing customer requests has dramatically improved speed, reliability and visibility for customer service team.


Setting the stage for improved CX and human experience

“We can make service more personal, more efficient, more effective and more empowering for the people receiving and delivering it.”

GM Hybrid Cloud Solutions Michael Pratt believes emerging technologies are creating more opportunities than ever before to change human experiences for the better.

?? Check out Michael’s expert insights into how emerging technologies and new ideas can solve old problems.


UCaaS: Why organisations are turning to unified communications

“If communication channels are fragmented there is much greater scope for miscommunication, whether that is critical information being lost or responses being delayed or misinterpreted.”

GM - Solutions Justin Lee and Lead Architect Jarek Modra discuss the unique communication challenges that come with complex organisations that need always-on reliability.

?? Read why these organisations are increasingly turning to the “Swiss Army knife of communication” to support operations.


Looking for more?

Mānawatia a Matariki!

Our teams across Aotearoa New Zealand celebrated the Māori new year at the end of June.

We want to extend a big thank you to TupuToa whānau for their support and rawe presentation in our in Tāmaki Makaurau Auckland office.


Canberra Tech Leaders roundtable

Thank you to everyone who joined us at last month’s Tech Leaders roundtable in Canberra.?

Acting MD Mike Fuller and MD of Infrastructure and Products Mark Hile were proud to host the event, which explored topics from the economic opportunity of AI adoption to the future of tech talent in Australia.

Check out our post to learn more.


NAIDOC Week

We were honoured to welcome Brendan Kerin from the Metropolitan Local Aboriginal Land Council to speak with our team across Australia as part of our NAIDOC week celebrations.

Check out our post on Facebook to see how we marked the occasion. ?


Canberra office opening

We were delighted to celebrate the opening of our new Canberra office.

Thank you to Minister for Industry and Science Ed Husic who joined Datacom Managing Director for Australia Mike Fuller to help us mark the occasion.


Infographic: Have you prepared your flight plan?

AI technology is taking off – do you have a flight plan?

?? Grab your copy of our infographic to learn how to put AI at the heart of growth.


In the media

Australians are increasingly taking up digital government services and expecting a seamless digital experience, which is why fit-for-purpose solutions and constant infrastructure monitoring have become crucial to delivering government services.

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In the wake of Broadcom’s acquisition of VMware, cloud experts Daniel Bowbyes and Mike Walls have shared their insights on what’s changed for customers, how to navigate the changes and the importance of finding the cloud options that best suit your organisation.


Driven by a desire to connect directly with residents on issues that affect them personally, Hauraki District Council has joined 35 local authorities in adopting Datacom’s Antenno app.


We’re delighted to see the new "Exscite: Taiao space" at Waikato Museum Te Whare Taonga o Waikato is now open to the public. We’re grateful to have been part of bringing this project to life.


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