Discover the Human aspect of Digital Employee Experience (DEX)

Explore the ITXM Best Practices

With deep experience in large enterprise IT departments, we have compiled invaluable best practices from our customers and industry experts. For those taking their first steps into the world of IT Experience Management, these tips are sure to help ensure a successful journey.

Learn more

The Global IT Experience Benchmark Report (H2/2022)

This biannual global benchmark report shares aggregated experience insights into various aspects of corporate IT performance to inspire organizations to target their continual improvement efforts on what matters most.

The key findings:

• IT Support services have the most significant impact?on the Overall IT Experience of end-users
• The key benefits of IT Experience Management?are happier end-users, focused IT teams, better decisions, and more motivated IT employees
• Fewer sanctions are linked to service desk KPIs?than two years ago
• More than 30% of companies?have or plan to start creating an Experience Management Office (XMO)?
• Service Portal happiness has increased +22 points?in the last year.
• More incident tickets are submitted through service portals?for the first time than email and phone combined.

Download the report

Hello Sharing, Goodbye Silos: Why Sharing ITXM Feedback Is Important

We cannot improve the things we don’t know about. Gathering experience data helps us to learn more about the effects of our IT work. Sharing the data stimulates open discussion and conversation, helping to break silos and find the pathways to improvement.

Blog from Roy Atkinson

SLAs Are Not Enough: Why Your IT Organization Needs XLAs

How well are your IT organization’s SLAs enabling it to understand and demonstrate how well it meets business and employee needs? This article looks at the limitations of service level agreements and how XLAs can help.

Read now

Keeping the End-User in End-User Experience

“Human-Centric IT is about putting your end-users at the heart of your IT touchpoints and listening to how they're experiencing IT services.”

In this article, Roy Atkinson writes about inside-out versus human-centric thinking and how end-user happiness leads to improvement.

Blog from Roy Atkinson

About HappySignals

HappySignals IT Experience Management Platform helps enterprises to improve employee experiences. HappySignals enables IT leaders to get real-time understanding of the experiences they deliver to end-users across all IT services. IT leaders use experience data to make informed decisions to improve employee happiness and productivity.?

Want to learn more? Go to our?Learning Center!

The IT Experience Podcast?- Check out the latest Episodes