Discover the Break-down of Polite vs. Sorry

How Polite and Sorry (recent article, 1-13-2025 ) is Understood by Artificial AI - (Real-world)

Core Themes and Messages

1. Politeness and Professionalism

• Sales professionals should maintain courtesy and politeness, starting from the initial interaction through the entire client relationship.
• A demeanor shift after agreements are signed or repeat interactions damages trust. Consistency in behavior is critical.

2. Genuine Care and Rapport Building

• Sales professionals should genuinely care for their clients, focusing on solving problems, suggesting solutions, and creating agreements.
• Rapport and going the extra mile should become natural habits, forming part of the professional’s repertoire.

3. Timeliness and Authenticity

• Timeliness is emphasized as an essential aspect of professionalism.
• Apologies like “sorry I’m late” should be avoided, as they often indicate a lack of preparation or foresight. Instead, take proactive steps to address issues.

4. Mindfulness Toward Clients

• Complete mindfulness involves anticipating and addressing client needs, ensuring empathy is demonstrated in actions rather than reactive apologies.
• Authentic listening and maintaining a solutions-oriented mindset build trust and strengthen client relationships.

Philosophy on Apologies and Ownership

1. Apologies vs. Empathy

• Saying “sorry” is framed as insufficient, reactive, and a sign of a lack of awareness.
• Empathy in action, foresight, and proactive solutions are preferred to prevent situations that would warrant an apology.

2. Ownership and Accountability

• Sales professionals should take full ownership of outcomes, especially failures.
• Blaming others (e.g., account openers, fulfillment teams, or the company) is counterproductive and diminishes credibility.
• Reflecting on missed opportunities and identifying areas for improvement fosters personal growth.

Internal Dynamics in Sales Teams

1. Team Interactions

• Sales professionals should refrain from criticizing peers or other departments. Instead, focus on improving processes and overcoming objections.
• Collaboration and a united front are essential for maintaining trust within the team and with clients.

2. Professional Integrity

• Salespeople should remain solutions-oriented, even when addressing internal or external problems.
• Positivity and accountability are key in team dynamics, avoiding negativity that can hinder progress.

The Sales Mindset

1. Client-Centric Focus

• Helping clients should be the foremost goal. This includes listening, understanding needs, and providing genuine solutions.
• Sales interactions should aim for long-term relationships rather than immediate gains.

2. Non-Pushy Approach

• The article discourages pushy tactics, highlighting the importance of sincerity and trust-building.
• Pushiness and insincerity are detrimental to fostering client trust and long-term success.

3. Gratitude and Lessons

• Sales professionals should appreciate every opportunity, even when results are less than desired.
• Missed opportunities are seen as lessons, not failures, encouraging growth and adaptability.

4. Continuous Improvement

• Professionals should reflect on unsuccessful deals, identifying areas of improvement for future interactions.
• Dedication to self-improvement (e.g., through study and reflection) separates true professionals from amateurs.

Outcome-Oriented Approach

1. Qualifying Early

• Proper qualification early in the sales process ensures that time is spent on suitable opportunities, minimizing the need for apologies or regrets later.

2. Moving On

• Letting go of unsuitable opportunities allows for focus on more promising leads, ensuring productivity and effectiveness.

3. Creating Value

• Providing real, non-phony service builds trust and results in monetary exchange or referrals.
• Sales professionals should view every interaction as an opportunity to provide value.

Key Takeaways

• Sales professionalism is rooted in authenticity, empathy, and a solutions-oriented mindset.
• Apologies are seen as unnecessary when mindfulness and preparation are in place.
• Continuous self-reflection and improvement are essential for long-term success.
• Collaboration and respect within the team ensure a harmonious and productive environment.
• Gratitude and a focus on client value underpin all interactions, ensuring trust and positive outcomes.

This is the explanation of the recent article which detailed why sales-professionals step up to being responsible to maintain posture through polite-ness / side-step sorry and excuses for un-delivery as a pro. - Many people in sales think (incorrectly) we get "thank-you's" and never use them. This type of so-called posture is weak, insecure, sort and sorry What separates sales professional from order takers and other professions is we must live what we do... allow things to be created through a careful process while being pro-active in what is done on a daily basis: communication through introduction (as opposed to being introduced) - asking sincere questions to know and qualify others with sincere interest to know and understand them while listening for ques if qualifying for a sale is the right step. By default we are polite even if someone has $100 to their name we still share an open heart to let them explore (briefly) what we have or at least give direct contact info to encourage them an invite when ready to see if what is being sold is good for them once in a better financial position - besides, the broke person today may introduce a person with money or simply pass good news to others --

Keep in mind -

Sometimes "people" are so difficult that even if we do enroll them the problems they bring to the company or fulfillment is below a standard to maintain fairness and mutual respect. This specific topic on when NOT TO SELL will be covered in detail....

• Remember on the side-note to check out the 501 Magical Scripts -- even for the master-class / seasoned pro. a "cookie" of value will be found in the book --- sure; absolutely!!
• https://www.amazon.com/dp/B0DLZ27XWR

#sales #salestrainng #businesstip #busineasadvice #salestip #motivation #salesforce #positiveminds #business #salesavice #positiveattitude

Steve Litzow