Director of operations candidate

Halcyon Health and Social care have the pleasure of introducing this candidate, who we believe can add significant value to your organisation. Below you will find our opinion of the individual and assessment of their experience and skills, along with an employment history and a word from the candidate themselves. If this candidate is of interest, or you would like any further information on our services. Please call me on 0333 5774647 or email [email protected].

?Our assessment

This candidate is a highly experienced senior manager, with extensive experience in multi-site management and overseeing both Ofsted and CQC regulated services. In her most recent role as Head of Quality Improvement, she took on a large portfolio of services and has been the leading element in ensuring they meet both Ofsted and CQC regulations. This multi-diverse role has seen her work closely with both the senior management team and home managers to collectively work together to achieve a common goal.

Prior to this, she began her managerial career with Young Foundations, a reputable care provider offering numerous care services to both children and young people in various regulated settings. She progressed through to Director of Operations and became the responsible individual for both Ofsted and CQC regulated services. Throughout her time with the organisation, she gained invaluable experience and knowledge, working closely with local authorities and Directors, to ensure the consistently high standards of multiple services, whilst also being responsible for potential new services.

This candidate is now looking for her next challenge and is seeking to find a Director position, where she can use her vast amount of knowledge and skills to deliver the highest forms of leadership and multi-site management support possible.

Notice Period / Salary Expectation / Location

Immediately available / ￡70,000 / Birmingham

A word from the candidate

I have over 21 years of experience working in the health and social care sector, five of which I have worked as a Registered Ofsted Children Home Manager for a Mental Health mixed provision home. During this time, I have developed staff' practice to underpin the Children's Home's Regulations and quality standards.

Having completed a Level 5 Diploma in Leadership and Management, a BA (Hons) in Leadership and Management and recently completed an Executive Master of Business Administration. During my time as registered manager, I was able to take that service from inadequate to outstanding within one year. Subsequently, I maintained that outstanding for four years before taking on other roles and handing the home to the deputy manager.

As a result of that achievement, Ofsted asked me to deliver a presentation at one of their various conferences to managers across the region. I am meticulous in ensuring young people are supported to develop appropriate relationships and encourage and monitor safe practice. I take the lead in ensuring an open culture is created in all services allocated to me, one in which stakeholders feel they can voice concerns and are listened to and taken seriously.

Currently I hold the role of a responsible individual with Ofsted for the services I'm responsible for and the nominated individual role for the CQC homes in the organisation. I have responsibilities for various homes budget, safer recruitment and selection, training and development and allocation of the staff team.

I have a further five years experience as a Deputy Home Manager within the same Residential Service for young people aged 11-19, which helps me have in-depth understanding and knowledge within Health and Social Care. I have vast experience working with children and young people with multiple complex needs. My career started as a senior support worker in a nursing home for the elderly, working with adults with Dementia for over three years. I have acquired the necessary qualifications for working with adults while working with adults.

Qualifications

Registered with the Independent Children Homes Association (ICHA).

Chartered Management Institute (CMI).

Education:

Charted Management Institute Coaching and Mentoring Level 7 Currently undertaking.

Birmingham Business School (2018 – 2020) Executive MBA (Distinctions).

Birmingham Business School (2017 – 2018) BA (Hons) Degree Leadership and Management (First Class)

?Henley collage (2016- 2017) Diploma Leadership and Management in Health and Social Care (Distinction).

1Choices Training (2004 – 2005) NVQ3 Health and Social Care, children and Adults (Achieved).

?Coventry University (2003 – 2004) Certificate in counselling (Achieved).

Tile Hill collage (2000- 2003) Diploma in Child Development studies (Pass).

Sectors worked in

Children’s Residential Services

Challenging behaviour & Complex needs

Quality and Compliance

Step-down services for young adults

Adults learning disabilities

Employment History

Large children’s provider - Head of Quality Improvement - (May 2022 - September 2022)

During this role I work as part of the senior leadership team, under the direction of the Quality Director; to oversee the quality performance of the services and ensure the delivery of the Quality Strategy and Quality Plan for children and education services. Leading and managing a focus service process, driving continual quality improvement in line with the vision, company strategy and values. Applying knowledge from the Children’s Homes Regulations 2015, and the Education Independent School Standards, including all relevant legislation and best practice across the sector.

Main Duties

To ensure quality services are being consistently delivered by: Contributing to the review of the Quality Strategy, Quality Policy, and Departmental Plan. Supporting with the development of and maintaining a plan for overseeing and monitoring progress of quality improvement across services. Conducted focus meetings, maintaining, and continually improving the quality management system to aggregate the actions resulting from internal monitoring. Using focus meetings to identify themes to take forward preventive, corrective actions and direct the priorities of the Quality Team, to support improvements across the board. Collaborating with colleagues to operate consistent quality systems and providing clear standards on these. Using focus meetings to identify themes to take forward preventive, corrective actions and direct the priorities of the Quality Team, to support improvements across the board. Involving children, young people, and adults in the work of the Quality Team.

Working alongside data analysis to measure, analyse, and review data, providing recommendations to continually improve services and functions. Monitoring all requirements and recommendations arising from regulatory inspection or any external monitoring activity and ensuring there are systems that support service compliance with actions taken forward both locally and at company level. Monitoring and analysing feedback from internal and external stakeholders. Working alongside internal assurance team ensuring audits are in line with protocol as required. Arranging and conducting quality support activities in line with internal protocols such as training, one to one meeting with managers. Reporting any immediate concerns or risks identified in services to the Director. Monitoring internal risk register and taking appropriate action where necessary. Monitoring the overall quality of service provision and having systems in place that effectively identify services that are falling below the required standards. Effectively keeping track on the progress of improvement and alerting senior leaders to relevant service and regulatory risks.

Children's EBD provider- Deputy manager, progressed through to Director of Operations - (February 20`0 – March 2022)

Main Duties In this role, I oversee and take full accountability for commercial targets for all services in my region, including occupancy. These are a group of two schools and four homes. Work in conjunction with the quality and compliance team to establish best practices follow company policies and procedures to ensure best outcomes are achieved for all stakeholders. I assume the role of responsible individual and nominated individual with both Ofsted and CQC. Foster positive, collaborative relationships with internal and external stakeholders to ensure the organisation's vision is communicated and established. I evaluate vital business areas, identify improvements that are needed, and communicate these efficiently. Identify and communicate opportunities for new business and business development and growth.

I am responsible for six services and supporting and managing the opening of new services. Support my managers through methods such as mentoring and coaching to help them develop their skills and expertise. I ensure that staff are appropriately recruited for roles within the services by providing comprehensive onboarding support that meets regulations and adheres to company policies. I am accountable for the financial integrity of the services and ensure regular monitoring and review. I hold regular occupancy meetings with managers and support them in managing all vacancies. I am a part of the board of management and regularly attend such meetings to represent the services in my region. I participate in budget setting for the organisation and forecast for the financial year. I am responsible for setting up new services that fall within my region and responsible for the strategic planning required to ensure the successful opening of these services.

YMCA - Seniors Support Supervisor - (August 2004 – February 2010)

Main Duties Management of a residential staff team, caring for young people that was placed within the accommodation.

? Management of staff team that is on duty

? Reconciling rota when necessary

? Budgeting and managing budgets

? Completing assessments for prospective young people

? Supervision of staff within my team

? Attending and inputting into meetings, which regards the young people and the service

? Liaising with other professionals

? Completing support plans and risk assessments

? Carrying out health and safety, infection control and other audits

? Completing accident records on the management system

? Completing medication audits.