Directing a Confused AI With Our New AI Response Architecture
Jerry from Customer Success was in for a surprise. While testing the chatbot before delivery, he stumbled upon something odd. The AI seemed confused. It was giving engineering answers to MBA questions!
Jerry was not amused, he reached out to the engineering team.
Ayush and his team then came up with an idea.
Only if the user's questions were that simple!
And what if it doesn't belong to any of these?
If you have more KBs (eg,?different form submissions) with potential overlapping responses, the same strategy can also be applied here.?
Here's a simplified version of the flow in our Tars Workflow Builder.
That's the short story of how our new AI Response Architecture was born. It's now being replicated across AI Agents to improve its accuracy.
Stay tuned for the full, in-depth version of the story next week. To ensure you don't miss out, subscribe to our YouTube channel.
Would you like to know what strategies can ensure the accuracy of your AI Agents? Let's talk.
That's all for this week.
Happy automating!