Digitalization: 4 Ways to Benefit

Digitalization is a strategic business goal in 80 percent of companies. Digitization has the potential to impact every aspect of a company, from risk management & service operations to customer support.

Here are four assets that can help your company, irrespective of where it is on its journey to digital transformation.

1. Customer service that is digitally first

Digitizing customer support provides numerous benefits, such as quicker resolution times, more methods for clients to communicate with your organization, and increased customer satisfaction. Despite this, 41% of businesses still handle their digital channels in silos, based on an NTT study. This makes monitoring consumer experience difficult.?

2. Chatbot powered by AI

When customers are so quick to jump to a competitor if they have a negative experience, why not empower them through self-service? The ServiceNow Virtual Agent is indeed an AI-powered chatbot that assists in providing real-time self-service.

Customers and employees can obtain what they require when they require it with Virtual Agent thanks to customized solutions & natural language comprehension. Learn more about these benefits in our Jump-start your digital transformation session.

3. Automatic problem identification

Artificial intelligence has a wide range of uses and attractions within a company. Trying to implement it, for instance, in service organizations can result in faster and easier problem resolution. ServiceNow Prescriptive AIOps can detect anomalies, resolve these issues, & prevent outages using a unified device.

Three Automatic AIOps experts analyze how well this positive approach can benefit organizations in Predicting problems, lowering complexity, & enabling self-service.

4. Risk administration

While digitization enhances data control, it also enhances your possible risk surface. In this environment, maintaining your company protected is crucial. The Effects of Digitalization on Your Company Risk Profile goes in-depth into the research results of the previously mentioned OCEG research project.

Gain knowledge of how other companies manage digital risk and how risk management technology can assist your organization in understanding, evaluating, and decreasing its overall risk.