Digital Transformation is NOT About Technology.

Digital Transformation Is Not About Technology.

It is equally supported by Processes and more importantly People.

Today we will delve into the flip side of the Digital Transformation involving Psychological Safety, Convictions, Managing resources, Having Choices, Breaking the Jinx, et al. and try to answer some epic questions which comes first in your mind when you hear about a Digital Transformation

How do one recognize employees’ fear of being replaced? It takes a lot to create a fearless organization. It involves Psychological safety where we need to ensure that every single resource's voice matters the most in any transformational reforms that we embark into.

Few nuggets around the "How to deal" part:

Help people reframe mistakes and criticism into opportunities to discuss, learn and improve

Encourage employees to coach and teach each other so they get used to sharing ideas as learners and teachers

Recognize and thank people for speaking out

Putting policies in place to encourage people to offer ideas and opinions?

Encourage questions and Adopt an attitude of not knowing so you remain more open to hearing and listening to other people’s feedback and ideas

Conduct reviews of the failed projects to discuss with the participants in an open, respectful and nonaccusatory way. This reinforces the safety of speaking out and reduces the chance of mistakes repeating themselves

Summing up - Silence is "playing not to lose" while Speaking out means "playing to win"

Is Managing Tech Stuff easy? Understand, that managing tech stuff is easy once you know how to manage your Human aspects and therefore one need to bring in a start-up culture inside.

The process of digital transformation is inherently uncertain and complex: changes need to be made provisionally and then adjusted; decisions need to be made quickly; and groups from all over the organization need to get involved. As a result, traditional hierarchies get in the way. It’s best to adopt a flat organizational structure that’s kept somewhat separate from the rest of the organization.

Digital transformation worked for many organizations where their leaders went back to the fundamentals - they focused on changing the mindset of its members as well as the organizational culture and processes before they decide what digital tools to use and how to use them. Importantly, what the members envision to be the future of the organization drove the technology, not the other way around.

How to ensure that the team has diversity of thoughts? Every team should have the power of seeing a pattern in all the things that they do, they should make digital a reality, cultivate mutually beneficial partnerships, walk the digital revolution in unison, share their story and in turn accelerates the journey. An icing on the cake would be conduct immersive digital hackathon sessions, multiple peer assist programs, etc to maintain the synergy and momentum

How to create a listening environment? When workers don’t feel listened to, stealthily they stop feeling committed to the cause for which they are working, they stop identifying with the company and its principles and in this way, performance decreases, and with it the quality and productivity of the service.

Here you?go with the Listening Trifecta:

Hierarchy Isn’t Everything - Regardless of the title, all members of a team should feel comfortable enough to?approach their leaders to point out or discuss something. And leaders should be receptive and listen to this opinion, understanding that it’s as important and valid as that of anyone in a higher position.

Allow Bad News To Come -Not everything is bright and happy, neither in life, nor at work. To avoid having a blind notion of what is happening in your organization, one must be receptive, accessible and open to such information even if it will put you in a stressful situation.

Face Them - One way to encourage your team to be honest and forthcoming with you is to show that you are going to be receptive and that you will listen to what they have to say. This is not achieved from a distant, cold, and commanding position, since this image will only project hardness and disinterest.?

Leaving with some thoughts to really ponder upon.Feel free to post your comments / feedback/ views.

Happy Reading and have a great weekend ahead!

Pic. courtesy LinkedIn

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