#Digital #Transformation Requires Focused Attention To Change and Program Management.

Potential Challenges That Organizations Should Watch Out:

1. Competing for perceived or real control of IT standards and direction.
2. Competing for funds and resources.
3. Conflicts in self-determination of both perceived or real, central and decentralized control of IT.
4. Disconnects in communication or strategy to transform.
5. Perception on overspending by the other group could lead to undesired and avoidable hindrances to change.
6. Perception of lack of responsiveness or poor quality for existing shared services.
7. Willingness to spend more by a certain business unit to remain independent.
8. Plus many more …. this list is not exhaustive.

Recommended Best Practices To Adopt and Adapt:

1. Seek to understand and document the other group's needs, constraints and objectives.
2. Consider adopting an agile model for delivery (Move from a Project to Product Model).
3. Create a strategic steering and architecture team comprising Business and IT teams.
4. Set up disciplined practice of knowledge sharing, vendor briefings, regular project reviews, and performance / attainment against established time-lines and annual plan.
5. Make costs transparent for shared services. Deploy FinOps best practices from the start.
6. Look for common cost objectives and common technologies that deliver business value.
7. Look for common Technologies or innovation projects as part of your digital transformation journey. Build an innovation backlog and assign initiative owners.
8. Incorporate Customer Transformation (CX) and User Experience (UX) as part of your transformational journey.
9. Assess skills and identify areas of common staff transformation objectives, joint DevOps, Agile, Automation, Vendors, etc.
10. To make your cloud migration / modernization successful, create a cross functional Cloud Center of Excellent (CCOE) and step a dedicated deployment team, program and change management team leads.
11. Build to Last …. Build for Scale and Reach … Focus on simplification. Plus many more …. this is not an exhaustive list.