Digital Transformation needs Cultural Commitment!

On Wednesday I attended the launch of Visionable Global ’s interactive Connected Healthcare platform at their Kent facilities.

The guest list was very impressive with senior representation from the NHS and the Healthcare sector, people like Richard Stubbs , Chief Executive Officer at Yorkshire and Humber Academic Health Science Network, Lord Victor Adebowale CBE and many others. Then add to this the level of presence from some of the biggest global technology firms, companies like CapGemini, Deloitte, Juniper and of course Verizon Business?, who have championed Visionable Global’s platform, shows the drive by all to support the NHS.

I personally felt the standout session of the day was with Lord Victor Adebowale CBE talking with Jenny Clarke , Co-Founder and CEO of SameYou , Alan Lowe, CEO of Visionable and Paul Mylrea.?Why? Listening to Paul talking about how he would not have been there if it wasn’t for the fact that he had his first stroke at UCLH Private Healthcare , who had engaged with Jenny’s team and Visionable to deliver care and support to stroke victims. ?This was a massively impactful statement and not only shows what a truly critical service this is, but sadly highlights the postcode lottery of care in this country.

Earlier in the day Lord Victor Adebowale CBE had spoken about how the life expectancy of a women in a poorer area within West Yorkshire was 10 to 15 years shorter than that of a woman in a more affluent area of the county.?This message was also echoed in Rob Webster , the Chief Executive at West Yorkshire and Harrogate Partnership at the techUK #HSCN Dinner a couple of weeks ago in Leeds.?

The theme of the day was citizen centric care.?Technology is not just saying it can enable transition and transformation it is doing it, and it was evident throughout the day.

The acknowledgement from those at the launch on Wednesday, and from those I speak to within the healthcare profession is unrelenting. ?We must change the system to move from care based on treatment to the focus being the patient.?It must be all about patient outcomes.

Patient centricity is not a new concept, but I think it’s now finding its voice.

It's not about money.?

The examples given, such as reducing in-hospital-stays from 17 days to 2 days, or reducing, or even removing the amount of aftercare support for a patient undergoing treatment, or the knock-on effects of dealing with secondary health issues as a result of the initial illness are all evidence or genuine long-term financial benefits for the NHS. But it doesn’t stop there.?There is the additional positive and financial benefit for UK Plc. The positive situation this patient centric care approach has on family and friends who are no longer as negatively socially and, or financially impacted by the illness or care for their loved ones undergo. ?

It's not about procurement constraints or rules, although there are still far too many.?

Covid has proven these can be managed to deliver what is needed to save lives.?

So, what’s really stopping us adopting such a positive change?

CULTURE.?

The one thing you would have thought would have been its biggest accelerator is the biggest prohibitor for change. ?There is not a single person in the NHS that isn’t there to help, to improve lives.?But the NHS is stuck in the traditional approaches that aren’t embracing technology.

If nothing else, Wednesday proved the technology and the outcomes are there and are very real.?The challenge is to move and move more quickly into this operating model.

If every single one of the larger tech giants at the event, plus all the others that have for decades financially benefited from the NHS offered to fund (let’s face it most of the cost can be tax deductible) the training of 5 nurses each, per year as part of a 5-year workforce digital transformation programme into digital advocates, then we will move a lot closer to the nirvana we are all hoping will one day be a reality.

I think the line that summed up the day came from Fred Walker of Verizon Business?when he said he loves his country and his NHS, and he wants to be part of the movement that ensures it is there, bigger and better for his grandchildren.

Scott M. Lawrence Tony Judd ,? Lord Victor Adebowale CBE ,? Alan Lowe ,? Fred Walker ,? Jen Jackson Harry Ford 凯捷咨询 瞻博网络 德勤