Digital Transformation with Intelligent Apps

Disruptive innovation and change are the new normal across all industries — from Manufacturing to Financial Services Institutions (FSI). New markets, consumer trends, and technologies are challenging decision makers to rethink their businesses in new ways.

Disruptive technologies such as Artificial Intelligence (AI), ChatBot, DevOps, IoT, and blockchain have the potential to transform business models, improving Customer eXperience (CX) , and creating digital ecosystems. Business leaders need trusted advisors to ideate new ways to be more efficient and grow to create sustained economic value for their organizations.

We are approaching an era where it might not be sufficient to create Center of Excellence (CoE) within the organization, invest in proof of concepts (PoC) or pilot projects to experiment with innovative technologies. Top companies providing technology consulting services believe that Digital Transformation Strategy is about helping customers to innovate and disrupt their markets through cloud-based applications and digital experiences.  

No matter what our customer's digital ambition is, Microsoft technology can help organizations to innovate by developing intelligent Cloud and Edge applications at the right speed.

we see the digital journey as an infinite loop with three connected entry points: customer engagement, digital operations, and digital ecosystems.

Based on our experience, we see the digital journey as an infinite loop with three connected entry points:

• The Customer Engagement entry point relates to engaging your customers and employees to drive long term value and include business drivers such as improving customer loyalty and enhancing experiences via consistent, personal, and integrated customer journeys.
• The Digital Operations entry point is focused on enabling the intended customer experience by transforming back office operations to meet the needs of digital customers and employees, including operational simplification and proactive operations management for higher productivity and Return on Investments (ROI) on expenditures.
• The Digital Ecosystem entry point includes the Circle of Trust and Open Economy concepts which are focused on enabling new digital products/services and business models via Application Program Interfaces (API) and blockchain technology.

 Below you can find a short 2 minutes video summarizing Microsoft Services' point of view: