Is Digital Transformation different in smaller economies ?

The CoronaVirus pandemic has caught many organizations by surprise and it has shone a spotlight on the weak digital readiness and the ability to operational pivot to work from home and more importantly , how the business engages with customers and other stakeholders digitally.

Digital Transformation (DT) in any organization is, surprisingly to many, less about the technology and a lot more about the people and their mindset. In our experience, everyone wants and supports changes, as long as the change does not affect them.

The most senior leadership of any organization must be fully committed to and agree on a “digital strategy” for the business and provide their teams with the resources and support to deliver same.

The Leadership must understand that this is not a project for the IT department or any one department in the business.

This digital transformation decision will require major companywide change management practices because it will be necessary for the culture of the company to shift to embrace, among other things, an ongoing continuous improvement process touching all areas of the business. The major areas that must be top of mind and a key part of the strategy must include leveraging digital to enhance and improve the customer journey, employee engagement, operations optimization and product and service delivery.

Over the next few weeks, we will outline a roadmap to achieve digital transformation. In easy to understand language, we will cover twelve major elements of digital transformation grouped into 4 areas: Strategy & Vision. People & Culture, Process & Governance and finally technology and capabilities.

As with any roadmap, there are many routes to the final destination, this is just one way.

1. Strategy & Vision
2. People & Culture
3. Process & Governance
4. Technology & Capabilities

Trevor Forrest is Founder and CEO of 876 Technology Solutions. Christopher Reckord is CEO of Managed IT services provider tTech Limited. Collectively, they have approximately 80 years of experience helping organizations of varying sizes procure and implement information Technology solutions and transform digitally.