Digital Transformation Brought 23% Revenue Growth for Aviation Swiss-Based SME
Today we would like to cover a successful digital transformation example of 2assistU, Swiss-based SME company specialized in auditing and training in Aviation Security (AVSEC), Crisis & Emergency Management and certified by FOCA (The Federal Office of Civil Aviation).
This organization built an innovative software product called teampulse in order to accelerate time to market for new services, optimize administration work and improve overall user experience. In cooperation with proven partners and by using advanced technologies, 2assistU’s path to the digital world resulted in impressive revenue growth up to 23% and entry into the international market.
The transformational impact is the following:
- Thanks to teampulse (the software product that was developed), the time to plan and manage audits has been significantly reduced. We talk about 4.5 hours per audit, which means 130% time saved on admin work & repetitive tasks.
- Thanks to teampulse, which released 2assistU staff from administration work, they gained free time and resources to elaborate on new services and finally came up with five new services in favor of their clients.
- The services that they created were well received. They won new clients and were able to extend their team by three new people (project management & instructors).
In 2020, teampulse went international. The software is no longer solely used by companies in Switzerland, such as Zurich Airport or major logistics companies. It is now also used by providers at Vienna airport. And there are ongoing discussions about an implementation at airports in Oman.
What were the steps of the software development process from the client perspective?
“In the workshops, we created a document, a software brief, in which we described in detail the modules, functionalities, the decisions as well as the timeline. I think the brief was of great help to anyone participating in the project. We, as customers, were assured that the software is built according to our needs. And the software engineers used the brief as guidance.
In the early stage, we had on-site workshops with the team every three months. The development itself happened (and still happens) in an agile approach; it is scrum-based with biweekly sprints. Also, we had weekly phone calls in which we discussed the current development stages and the most important topics and issues. Digitalya tracked all tasks in their project management software, which I was able to access at any time.
The development and overall cooperation went very smoothly. I liked the professional working environment. The time difference between Switzerland and Romania is only 1 hour, which is very convenient for team collaboration. Of course, there were some cultural differences. No, it was not the language; the entire team speaks very good English. But as with every new team, we had to get to know each other and to find the best collaboration methods. This took about two-three weeks.” - Roland Peer, Managing Partner at 2assistU
Factors considered when choosing the web hosting provider
“For choosing a web hosting provider, I did again a research for possible companies able to fulfill our requirements. First, we wanted to use Linode, which does not have a data center in Switzerland. I consequently researched for a provider in Switzerland and found Hidora. They were the first provider in Switzerland that offered scalable Paa Services based on Jelastic.
For comparison, the biggest hosting provider in Switzerland only launched the same offer, a Managed Flex Server, in June 2019. At Hidora we have used this service since 2016.
I also liked the fact that we only pay for the resources our software actually uses. This helped us a lot to keep the hosting costs low. And thanks to auto-scaling, our application can grow at any time, without changing the environment. Hidora has seen a respectful growth of their customer base over the last few years, but they managed to provide a continuous professional and very personal service.
When using teampulse, clients can be assured that the data hosted in Switzerland will never leave the country. This also applies to data backups. Hidora gave us the promise that the data is only hosted in Switzerland.” - Roland Peer, Managing Partner at 2assistU
“At Digitalya, we have collaborated with the Hidora team since 2016 and have three digital products hosted on their servers. We plan to extend it even further. Their infrastructure solutions are the best fit for our tailor-made digital products deployed in Switzerland. What we value the most with their solution model is the scalability, the easy setup, and the great support.” - Ovidiu Cojocariu, CEO at Digitalya
Conclusion
The process of business innovation is never easy and we hope that this guide will help you in defining a clear set of steps. If you want to discuss more about it and build a digital transformation strategy for your company, you can send a message to Digitalya, Hidora or Jelastic team and we will happily assist you.
This Digital Transformation example was originally published on Digitalya (a client of Hidora, Swiss Jelastic cloud hosting partner, since 2016).