Digital Ready Organization

Every organization today is facing the challenge and pressure to stay competitive in terms of meeting new & growing digital demands. These continuous growing digital demands are forcing organizations to accelerate their digital transformation journey and adopt new business models faster. It really becomes a big challenge for the organizations having lots of technical debt and burdened with ineffective business processes to adapt these new business models on a faster pace. Organizations need to realize the cultural changes happening among users of their services and act fast to adopt it to be relevant & nimble in serving these demands.

There are many examples in history about the organizations which had been on top, worldwide in their business domains, made billions of dollars but failed to react fast to new business models and had gone bank corrupt over a period. One pattern which was observed common to these failing organization had been the negligence of cultural changes or not responding smartly to adopt these cultural changes happening around their end customers.

Leaders & entrepreneurs today understand all these factors very well and are in process of verifying their value propositions, ways of working, serving end customers, consumer’s ways of buying their services and assessing about their services of meeting these expectations.

Any organization to be digital ready there are three main focus areas each industry needs to focus on i.e. being customer centric, agile and data driven insights.

Being customer centric is more around understanding the customer needs, their pain areas & challenges, kind of customer experience they are expecting from your services. Most of us are aware of the term agile which means of being more adaptive to change, reacting fast to the customer expectations and being more competitive in terms of services, innovations brought to end customers. Data & Insight is more about able to render the relevancy of your organization, tools & business processes towards your customer expectations, measuring the nimbleness of the organization to new digital demands. We at Capgemini, Sogeti OneDeliver practice offers a well-defined framework helping our customers get rid of technical debts, improve their business processes seamlessly to be a digital ready organization. How we do it using our framework, please reach out, would be happy to share more details.