Digital Maturity: What is it and how can you achieve it?

Digital innovation is essential for organisations to be ready to face future challenges. The pandemic demonstrated how businesses with a high level of digital maturity were able to adapt and survive more successfully than those with low levels of digital maturity.

What is Digital Maturity?

Digital Maturity is a measure of an organisation’s ability to create value using technology. To operate efficiently, be proactive and agile, adapt to changing demands, and take advantage of the opportunities that new technology presents.

There are many different models and frameworks for measuring Digital Maturity but they all focus on the following areas:

• Technology
• Customers
• Culture
• Sustainable operations
• Employees
• Data & Analytics

How to level up

Assessing the digital maturity level of your organisation shows you what is working well and allows you to create a plan for further improvement. Consider how successfully you have embedded digital into your operating model. How does technology help you to drive growth, sustainability and profitability? How good are you at engaging employees, customers, and partners? How successfully do different departments connect and collaborate within the business?

Companies with high levels of digital maturity perform well in multiple aspects of the business. Companies with low levels of digital maturity are typically performing well in just one or two areas. For example, if Sales and Manufacturing work well and are very technologically advanced but Accounts and Finance aren’t, this creates is a gap in the operations which could affect cash flow, stock levels, supplier relationships and more.

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Business benefits

More efficient – save time, money and resources

Agile - adapt quickly to changes

Better customer experience – deliver an easy, convenient, quick, engaging experience that delights, builds trust and creates loyalty

Better employee experience/retention – empower employees to make decisions, free up their time for creative or high-level thinking, and reduce stress

Compliance – adhere to regulations, fraud prevention (from both internal and external threats)

Sustainable operations - supports business growth and increased revenue

Innovation - stay ahead of the competition with cutting edge, integrated technology

How our customers are improving their digital maturity

• Using Business Intelligence software to inform decision making, spot trends, and adapt quickly to changes
• Using a Document Management system to improve customer service and respond to queries more quickly
• Using a Document Management system to support hybrid teams to access and share information
• Using online forms to improve data capture and streamline the onboarding process
• Automating repetitive processes (such as checking and verifying supplier invoices) so that Accounts Payable teams can focus on paying suppliers, collaborating with senior management, evaluating performance, dealing with discrepancies with invoices and statements

While we may not know what work will look like in the future, organisations that focus on improving their levels of digital maturity will be better prepared to survive and thrive, whatever challenges they face.

If you’d like to understand more about your organisation’s Digital Maturity, get in touch with Jack Wright, Sales Director at YourDMS and he’ll be happy to help you. Call 01285 810606 or email [email protected].

Fair Shot Cafe helps adults with learning disabilities build skills and find jobs

Fair Shot is a social enterprise cafe and registered UK charity that aims to transform the lives of young adults with learning disabilities and/or autism through specialty coffee.

Fair Shot was founded by Bianca Tavella, a social entrepreneur committed to fighting for equality and diversity. Having grown up with people with learning disabilities, Fair Shot has been a dream of hers ever since she was little. Now a reality, she is determined to use the cafe as a platform to normalise inclusive employment and disprove the stigmas and myths surrounding people with learning disabilities in the workplace.

95% of adults in the UK with learning disabilities are unemployed. Fair Shot are working to change that. Through their year-long traineeship programme, they’re growing the next generation of skilled baristas and expert cafe assistants. After the programme, they find their graduates paid employment with forward-thinking employers and keep supporting all parties involved for the following 6 months.

Fair Shot’s mission is to be the last stepping stone to sustainable employment for young adults with learning disabilities and/or autism.

They opened their new Fair Shot cafe on 1st February in the Yards, Covent Garden.

You can find out more about Fair Shot and how they train and support young adults with learning disabilities and/or autism here.

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