Digital Fulfilment Logistics for eCommerce

You may have the best manufacturing team, a high-converting website, and a tremendous customer base. But, what is the use if you fail in reaching out to the customers at the right time? Booming eCommerce businesses need robust fulfillment logistics services to amplify their revenue and bring customer satisfaction.?

When it comes to eCommerce order fulfillment, retailers are concerned about maintaining a smooth and hassle-free relationship with customers. Now, eCommerce has fully grown into a complex system, following the trends in modern inbound and outbound logistics. A lot of people and channels are involved in this cycle. Suppliers, distribution units, sorting facilities, and carriers are some of them. Maintaining a rhythm and boosting harmony has become a necessity.

Discovering the Pulse of eCommerce Digital Fulfilment Logistics

Demand Forecasting & Planning

Understanding the inventory requirement and predicting the order scale are crucial in eCommerce to improve revenue and manage the waste flow. Installing demand forecast software is an ideal solution to plan your production requirements.

But, if you are a startup, it might not be easy to invest a large amount in demand forecast technologies. Finding some cost-effective solutions is necessary for budding eCommerce businesses to plan and organize their inventory. Proper monitoring of website traffic and providing social proofs will benefit you to calculate average order requirements in the initial stage. Social media engagement has now become a reliable source to target and track customers. Moreover, understanding the nature and seasonality of products also help you to track demand.?

Enhanced Visibility & Data Flow

Current times are uncertain for businesses and logistics in many ways. The pandemic has paused a lot of activities. But, statistics show that consumer demands and online shopping trends have touched a new horizon as more consumers are now opting for online shopping. The average order placement has increased a lot as well.?

The rise in eCommerce trends demands transparency in every function. An e-commerce business is not a linear business platform. It works as a network with different touchpoints and channels. So, maintaining visibility or transparency in services is necessary to improve efficiency in real-time decision-making.????

Integrating a real-time communication system is crucial to improve transparency in services. The advent of AI-enabled chatbots has helped eCommerce businesses eliminate communication gaps and challenges within traditional customer service.?

But, when order volume increases, it becomes a necessity to outsource your services. In such cases, building a robust communication system is essential to boost visibility across all channels. Communication challenges inside your business units will hinder the data flow, blocking timely delivery and inventory information.??

Free Shipping for Bulk Orders & Same Day Delivery

More than 70% of consumers cite convenience (77%) and free shipping (72%) as their top reasons to shop online and 61% of consumers are willing to pay more for same-day delivery.

Providing free shipping service helps to boost conversions if rightly implemented. Customers are more likely to shop from sites that provide free shipping facilities. Non-optimized shipping tactics will bring you loss and extra expense. So, setting a limit and framing a strategy is necessary. Let's see some free shipping hacks to hook customers without draining revenue:

• Set a baseline and provide free shipping or shipping discounts only for bulk orders
• Increase the product price to compensate for free shipping loss
• Compare the data with and without free shipping to inspect profit margin.
• Limit free shipping to locations from where you get maximum orders??
• Provide free shipping to paid members like Amazon Prime?

Similarly, same-day delivery demands have also found a hike during the COVID times. Studies show that same-day delivery may increase the chances of return rate, error rate and inefficiency in managing bulk orders. But, practicing smart inventory management strategies and cloud-enabled data-sharing systems will help you rise according to the customer demands by eliminating risks and manual errors.????

Cost-effective Last-Mile Service

Delay in delivery can lead to order cancellation. Last-mile delivery is always a challenge in front of eCommerce. At the same time, if you can get on the track, it can be a game-changer. Strategizing last-mile delivery is not an easy task without proper resources and a freight system. Exploring the possibilities in omnichannel logistics is one of the solutions to improve the last-mile delivery system.???

Efficiency in Reverse Logistics??

Return management is always considered a black mark in logistics. But with efficient monitoring, reverse logistics will help you compensate for the loss and improve the quality of manufacturing. Expanding the fulfillment activity and framing return policies are significant steps to enhance reverse flow competency.??

• Efficient return management helps eCommerce businesses to:
• Maximise product utilization
• Boost environmental sustainability
• Improve ROI
• Maintain business reputation??

The assistance of a supply chain expert is integral for an eCommerce business to build a market value and speed up the entire logistics cycle according to the rising consumer demand. IoT-integrated 3PL units provide robust fulfillment logistics services by eliminating manual errors and bringing automation and efficiency. So, what are you waiting for? Hunt for the best 3PL service provider, and empower your business.?