IT, digital challenges and new way of working thru Covid19 time

Many IT services and their reach is changing bcoz of current world situation

We will discuss how you can overcome and improve with some of the areas related to IT services & its operation.

1.   Team management strategy, support measures

·      What job our team competent at.

·      Which work you can take to cloud

o  Mail services

o  Essential portals, ticketing system, reporting of servers

·      Ticketing system in place for better accountability, work allotment

2.   Communication tools

·      In person meeting should be replaced with Zoom/WebEx/MS Teams/Go-to-meeting etc.

·      Save on travel and avoid on public transport usage also

·      Save on time and quicker result

3.   Financial transactions

·      Opt for online financial transaction

o  NEFT, RTGS, UPI

·      Bank to bank & bank to client

·      Digital and Contactless Payments

4.   Cyber security

·      Install perimeters, gateway, network, servers, datacenter level protection and security appliance

·      Assessment of your devices, equipment, servers and endpoints

·      User awareness & training on security

·      VA-PT test for critical and essentials services, servers

·      Check compliance level for better updates and patches

·      Always need to be up to date with OS & firmware (n-1 stable) strategy

5.   On premise and cloud

·      Determine which can on be remain onsite and which on remote, on cloud

6.   Support

·      Tools, tackle for remote support, work from home (WFH) users

·      Enable vpn for better security, resource access

·      E-consulting will be done thru vendor, support partner and OEM

7.   Digital transformation

·      Identify - to transform to digital work

·      Automation thru digital adoption

·      Data analytics by cloud based solution

·      Smart manufacturing adoption will take place

·      Machine condition monitoring (for OEE)

8.   Hardware

·      Check your network, firewall, anti-APT, servers, backup

·      End user computing –thin client, VDI, Cloud-VDI

·      Hyper converge system

·      Storage system

9.   Software

·      Re-check if required software are available

·      Need to procure, kindly go for it

·      ERP

·      Design & Engineering software

10.          Others

·      Robotics

·      3D printing

·      Big data & analytics

·      Learning & Training

·      BCP / DR for your organization

11.          Robotics automation

·      Manual processes can be converted to RPA (robotics process automation)

·      Save a lot of time and avoid mistakes

·      Use robots and drones to avoid touch and spread of any infection

·      Contactless cameras and attendance system – cover 10 feet distance – remote working technology

·      3D printing for quicker and Additive, Subtractive manufacturing

12.          Big data and analytics

·      By using data lake and data bricks huge data massaged for output

·      Analytics help in quicker and better decisions on output and results

13.          Learning & training

·      Helping into remote leaning

·      One session can be joined by as many

14.          Supply chain enable via

·      Industry 4.0 – real-time status from machines

·      IoT – progress update daily

·      Block chain – end to end tracking, ownership

·      Big data – huge data manageability

·      Cloud computing – On the fly deploy and compute anything

15.          New demand

·      5G – high internet speed

·      Digitalization adoption increase

16.          IT staff capability check – competency matrix

·      Is team capable to handle task from remote

·      Is your business dependent on support partner, vendor only?

·      Consider worst scenario, check readiness

17.          DR / BCP

·      Disaster recovery – before 9/11 it was terms

·      After that Business continuity plan (BCP)

·      Better in cloud, as during city, country, world lock-down who helped help for on premise

18.          Backup

·      Cloud should have one copy of your

·      Onsite or offsite data protection

·      Data compliance as per ISO 27001

Consider zero trust approach now.

This is applicable to all sectors companies and industries.

comment and let me know which area you have already implemented and taken care; any area you want to take in detail please suggest.