Digital Banking Customer 3.0: "What Changed in the Satisfaction and Loyalty in the Era of Disruptive Innovation."

Digital Banking Customer 3.0: "What Changed in the Satisfaction and Loyalty in the Era of Disruptive Innovation."

Fabio Mittelstaedt Fabio Mittelstaedt

Fabio Mittelstaedt

Board Member | Startups Mentor | Senior Executive Director @ Microsoft | Driving Digital & Business Innovation

发布日期: 2016年7月4日
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JM Lacombe

Architect Enterprise - Solution for IS / IT in Digital-Cloud-Security

7 年

congrats !

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Diana Kamwibua MBA, SHRM-SCP

PhD Candidate | Governance, People, Learning and Strategy.

7 年

Eddie Ndichu i thought this article might interest you

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Diana Kamwibua MBA, SHRM-SCP

PhD Candidate | Governance, People, Learning and Strategy.

7 年

in the era of big data, understanding your customer is key in providing the best service

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Weslyeh Mohriak

AI Executive, Country Director @Automation Anywhere Brasil Harvard Exec | Co-Founder Peppers and Rogers Group LATAM - The global experts in Customer Experience Sycorp and PRG LATAM Board Member

8 年

Congrats. Fabio, great article and relevant information.

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