Dig beyond the roots

This little whiteboard sketch has been sitting behind me for all of my video calls for a few months. It was directly inspired by Ivan Pupulidy, PhD 's talk at #LFIConf23. It's been a great way to invite curiosity from my colleagues and introduce them to the concept that analyzing incidents beyond looking for a root cause can be valuable. In essence, if you only talk about #rootcause when reviewing incidents you will likely miss opportunities to learn. You can find a singular event that fits nicely as "the root cause" and move on, but was everything else totally expected and normal? What was exceptional? What stood out to your experts? Recording and sharing these insights is the next evolution of incident analysis and I hope you can have these conversations with your colleagues too. #LearningFromIncidents #WhiteboardBackground