Difficult Customers
How do you turn demanding, dissatisfied, and disagreeable clients into your best customers?
"The customer is not always right. In fact, the customer is often blatantly wrong," say customer relation experts, Noah Fleming and Shawn Veltman.
"We're not saying all customers are difficult, but we are here to share what we've learned about why some customers are so hard to deal with and what you can do to not only handle the difficult interactions, but to prepare yourself for them so well that you can avoid them altogether."
In "Dealing With Difficult Customers" Fleming and Veltman will show you the behaviors that turn great customers into dissatisfied critics and how to change them.
There's a tried and true universal law that we can use in almost any business, in any industry, regardless of the situation:
Do everything within your power to make the current customer feel special.
It doesn't have to be anything big. Just make the customer feel special.
There are a lot of things you could and should do in your company that are dependent on time, effort, or capital. There's nothing stopping you and everybody in your company from finding ways to make your clients feel more special.
Sales by Objectives: --- YouTube videos of what to do and what not to do during the sales process.