Difference explain with example IBM Daksh(BPO) Vs IBM Technology
Difference Between BPO Services (IBM Daksh) vs. IBM Technology (IBM Technology Company) in Operations & Roles
IBM operates in multiple domains, including BPO (Business Process Outsourcing) and Technology Services. While both contribute to business success, their operational models, roles, and outcomes differ significantly.
1?? IBM Daksh (BPO Services) – Business Process Outsourcing
IBM Daksh (acquired by IBM and later integrated into Concentrix) was a BPO service provider, focusing on outsourced customer support, back-office operations, and process automation.
How It Operates:
?? Provides customer support, technical helpdesk, HR services, and financial operations ?? Works with clients from banking, retail, telecom, healthcare, and e-commerce ?? Follows a cost-saving, efficiency-driven outsourcing model ?? Operates in call centers and shared service centers
Example: IBM Daksh Handling Customer Service for an E-commerce Company
?? Client: Amazon or Flipkart ?? Services: IBM Daksh provides 24/7 customer support ?? Operations: Handles order tracking, returns, refunds, account issues ?? Outcome: Faster response time, reduced operational costs for Amazon
?? Roles in IBM Daksh (BPO):
2?? IBM Technology (IBM Services & Product Development)
IBM Technology focuses on enterprise IT solutions, consulting, and software development, catering to large-scale digital transformation projects.
How It Operates:
?? Provides IT consulting, cloud services, AI, cybersecurity, and enterprise software ?? Works with BFSI, healthcare, government, and Fortune 500 companies ?? Follows a solution-driven, innovation-focused business model ?? Operates through global technology hubs, research labs, and consulting teams
Example: IBM Implementing AI for a Bank
?? Client: JPMorgan Chase ?? Services: IBM provides AI-driven fraud detection ?? Operations: Data scientists & engineers build machine learning models ?? Outcome: Reduced fraud rates, improved security
?? Roles in IBM Technology (Enterprise IT):
Key Differences: IBM BPO vs. IBM Technology
Feature
IBM Daksh (BPO Services)
IBM Technology (IT Services)
Focus
Customer support, back-office processing
IT consulting, software development
Business Model
Cost-saving & efficiency
Solution-driven & innovation
Work Type
Call centers, data entry, support services
Software development, cloud, AI solutions
Client Example
Flipkart (customer service)
JPMorgan (AI fraud detection)
Employee Roles
Agents, team leaders, operations managers
Software engineers, data scientists, cloud architects
Which One to Choose?
? BPO (IBM Daksh) → If the focus is on process efficiency, cost reduction, and customer service outsourcing. ? Technology (IBM IT Services) → If the focus is on digital transformation, AI, cybersecurity, and cloud-based solutions.
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