The Difference Between Service and Hospitality

Service and hospitality are two terms that go hand in hand. And while they may seem similar at first, the truth is that they are quite different from each other.

But before diving deep into today's topic, let me start by saying that no matter what industry we work in, I truly believe that service and hospitality will always be present.

Service Is The Way We Do Things

All those processes and procedures that we put in place to ensure we deliver our products to our customers in the best way possible.

It is something set in stone, something we can learn how to do, every single step.

However, hospitality is very different from service. It is all about emotions and how we make our customers feel.

Hospitality Is Something Intangible That Comes From Our Hearts

It's all those emotional connections and bonds that we create between us and our customers:

? All those small interactions

? Attention to details

? And genuine care

That will make someone feel valued and special.

Throughout my career, I've had the incredible opportunity to work with truly passionate hospitality leaders from all around the world.

And the beauty of it is that, no matter how much I think I've learned from them…

There is always so much room for improvement, which makes my professional journey so exciting!

Setting Standards Isn't Difficult; Maintaining Them Is The Tricky Part

I've always believed that consistency is the key differentiator between:

? A Good

? And a Great service

Many businesses, especially restaurants, pride themselves on excellent service standards. However, the challenge arises when you become a loyal customer, since you tend to notice details that others might miss.

First-time customers lack a comparison point, so they perceive the service based on their initial experience.

However, for loyal customers, the story is very different. Their repeated visits allow them to compare experiences and always expect a consistent service, no matter what.

While some may think that good service is enough, having the right standards in place and consistently following them are key to providing great service!

That's why all employees, from management to waiting staff, should ensure that these standards are followed.

Even the smallest details have a significant effect and can either make or break your customers' experience.

Never Underestimate The Power Of Customer Experience

Whether you're working in hospitality at:

? The most luxurious hotel

? The simplest bubble tea shop

You will always have the great opportunity to create memorable experiences for your customers. And it all depends on your willingness to go the extra mile!

Never forget this:

Creating a 'WOW moment' is easier than you think…

And many times, you will just need to:

→ Be friendly and professional

→ Call your customers by their name

→ Remember their usual orders and preferred seats

→ Pay attention to details, even the simplest ones

To create such a special bond between you and them.

We Have The Power To Make (Or Break) The Day Of Many People

That's why every interaction with our customers counts, no matter what!

I often notice that some individuals tend to lose interest in simple or repetitive tasks without realizing the impact they can have on the people they serve.

Let's be honest: Working in this industry is not easy!

It requires a lot of dedication, hard work, and attention to detail.

However, on the other hand, it's so rewarding!

And that's really what it's all about, don't you think? To be able to make someone's day by being professional in every aspect of our jobs — from how we behave to how we dress and react in public.

So never forget this:

In hospitality, the world is our stage, and we are the main actors.

So... what's next?

Every two weeks, I will be sharing on Hospitality Matters:

? Inspiring stories ??

? Valuable insights ??

? Personal experiences ??

? Expert tips and tricks ??

On what truly matters the most: Hospitality!

So, if you have a true passion for this industry, I highly recommend subscribing to my newsletter and following me on LinkedIn .

I will be more than happy to receive your feedback, interact with you, and learn about the topics you would like me to cover in Hospitality Matters .

As always, thank you so much for your continuous support. It means a lot to me!