The difference between formal and informal project communication channels
Vikash Kumar
ServiceNow Program Manager | Agile & ITSM Leader | A-CSM, CSPO? | IT Compliance & Digital Transformation | Project & Program Management | Mentor & Coach
?? #ProjectManagement Tip #158: Difference Between Formal and Informal Project Communication Channels ??
1. Formal Communication Channels:
- Definition: Structured, documented methods of communication that follow official protocols.
- Examples: Meetings, reports, emails, memos, presentations, official announcements.
- Purpose: Used to convey important information, decisions, and updates; ensures accountability and record-keeping.
2. Informal Communication Channels:
- Definition: Unofficial, casual methods of communication that occur naturally among team members.
- Examples: Chats, phone calls, casual conversations, instant messaging, social media.
- Purpose: Used to build relationships, foster collaboration, and quickly share information or feedback.
Difference: Formal communication is structured and documented for official use, while informal communication is more spontaneous and personal, often used to enhance team dynamics.
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