The Difference Between Acceptance and Tolerance in the Workplace

In the dynamic landscape of modern workplaces, leaders are constantly challenged to navigate the fine line between fostering an inclusive, accepting environment and ensuring that destructive behaviours are not perpetuated. One key aspect of this balancing act is understanding the difference between acceptance and tolerance. In this article, we'll explore this distinction and how leaders can cultivate a healthier workplace culture.

Acceptance: Recognising the Present

Acceptance, in the context of workplace relationships, means acknowledging and embracing the current state of affairs (even if the present state is UGLY!), including the culmination of past actions and behaviours. It's an essential aspect of fostering a supportive and open work environment.

Tolerance: The Decision for the Future

Tolerance, on the other hand, pertains to the future. It implies a conscious choice to endure or allow certain behaviours to continue, even if they have been harmful or counterproductive. It can have both positive and negative connotations, depending on the context.

The Problem with Tolerance Over Acceptance:

Tolerating negative behaviours or attitudes in the workplace can be problematic for several reasons:

1. Impact on Workplace Culture: Tolerance of detrimental behaviours sets a cultural precedent that such behaviours are permissible, leading to a perpetuation of the issues. Have you ever heard the saying “The standard we walk past is the standard we accept”? It’s super relevant here!
2. Morale and Retention: Tolerated toxic behaviours can erode team morale and result in high employee turnover, as individuals may feel unsupported and unvalued. As they say “One drop of poison, poisons the whole trough”. Managing behaviours and setting clear boundaries on what will or will not be tolerated is essential.
3. Missed Growth Opportunities: Tolerance may inhibit personal and professional growth, both for the individuals displaying the behaviours and for the organisation as a whole.

Embracing a Healthier Culture:

To foster a healthier workplace culture, leaders should consider the following steps:

1. Promote Acceptance: Encourage an environment where acceptance is the norm. Celebrate diversity and individuality, recognizing that the past has shaped who we are today.
2. Set Clear Boundaries: Differentiate between accepting the person and tolerating destructive behaviours. Clearly define boundaries and expectations for appropriate conduct in the workplace.
3. Open Dialogue: Create channels for open and honest dialogue about behavioural expectations and the impact of actions. This can empower individuals to understand and modify their behaviours.
4. Consistent Consequences: Ensure that consequences are applied consistently and fairly for destructive behaviours, reinforcing the message that tolerance of such actions is not acceptable.
5. Personal Growth: Provide opportunities for personal and professional growth for all team members, enabling them to develop and contribute positively to the organisation.

Examples in Action:

Leaders can exemplify these principles in the following ways:

1. Addressing Workplace Bullying: A leader might address a pattern of bullying behaviour in a team member by accepting the person for who they are while setting boundaries on what is acceptable behaviour in the workplace. Consequences for future bullying incidents would be consistent and fair.
2. Cultivating Inclusivity: A leader can promote inclusivity by accepting each team member's unique background and experiences while clearly communicating that discrimination or bias will not be tolerated.

In conclusion, leaders in the workplace play a crucial role in shaping the culture of their organisations. Understanding the difference between acceptance and tolerance is vital for maintaining a healthy work environment. By promoting acceptance while setting clear boundaries and consequences for destructive behaviours, leaders can create a workplace culture that embraces diversity and growth, ultimately fostering a more productive and harmonious team.

Need help? We at the Re-MIND Institute support leaders and teams to improve their culture, and ascertain clear boundaries so everyone can thrive. Reach out for more info!