The difference is 5%

The difference is 5%

If you have read some of my recent blogs, you will have picked up that I have been following Phase 2 of the Grenfell Inquiry, which is currently revealing all that is wrong with the UK’s construction sector.

Despite 72 people losing their lives due to these inadequacies, absolutely nothing has changed and there are undoubtedly many more Grenfell disasters waiting to happen.

So, where is the issue?

I’ve struggled with this. It seems that there’s a culture of cutting everything to the bone. This means that everyone is trying to get things done quickly and they want to pass on any risk rather than get it right in the first place.

However, no designer or contractor can make a fortune because of very tight margins which drive certain behaviours.

When Space Architects provide a fee, I can guarantee that it is always too high. There is always a threat that somebody else will do the job cheaper. To make a substantial profit, the businesses who undercut with low fees are driven to cut corners and employ less experienced people on the cheap.

Consultants’ design input is valued at the planning permission stage where the return on investment is clearer. However, technical design is not valued, and the culture is to get it done as quickly and as cheaply as possible.

Construction cost has fallen into a value engineering methodology where a building is designed and then reviewed to see where cost can be taken out, usually by reducing specification to the lowest common denominator.

Quality construction from contractors and subcontractors is also not valued and generally not paid for.

So, we have a culture to drive costs down. The question is: if the designers and constructors are not making money, who is driving down the cost?

In development and investment, there is a magic 20%. Developers want to make this level of return in their appraisals, whether commercial or residential. Looking at the construction lifecycle, this seems to be the only place where there is any headroom. Maybe if this expectation was reduced to, say, 15% it might allow the supply chain to make profit which could then be invested in getting things right the first time by training the future workforce. We would also have time to look at innovation to help us find better ways of doing things.

Developers might say this is not possible. However, several housebuilders made nearly £1bn profit last year. Just a little bit of that would make a huge difference.

It is therefore the responsibility of shareholders to look at not only bottom line, but also the value of investing in a better and sustainable construction industry.

This is fine for the private sector but what about the public sector, where there are no shareholders?

In the public sector, the design and construction supply chain have generated their own problems with aggressive fee bids. Consultants and contractors are chasing too little work and cost is often the differentiating factor.

The only way to change this is for the design and construction teams to walk away from projects where the fees and margins are unsustainable.

Clients such as universities and local authorities should be willing to disregard unsustainable fee bids. On many projects, this is the case and the benefits are demonstrated in the outcomes.

I do believe things are changing and, as new people enter the industry over the years ahead, we will see an improvement.

I would just like to see it happen before there is another Grenfell. 

Dave Stitt PCC

Leadership team coach and content creator

4 年

Quality work Rob Charlton, great article. 'Show me a quality product and behind it I will show you someone who cares and show me someone who cares and I will show you their quality product'. From an old book - Zen and the Art of Motorcycle Maintenance. For me at least the "Quality" bible is "Quality Without Tears" by Philip B Crosby - this is where Right First Time and Zero Defects came from (I think). They are two of the four Quality Absolutes he eloquently frames and which I think any conversation on "Quality" would benefit from including. Of course money and margins really matter though did the construction industry produce great quality in the ten years between 1998 and 2008 when it was booming and full of it? I'm not so sure. There's something about getting the fundamentals in place .....

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Ammy K. ??

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4 年

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Rob, Fantastic work! I will add further comment below however as a backdrop to this, the following extract from Appendix B of the submission to the Attorney General should be considered as a clear indication that the way in which design services are conducted must change to protect those providing the service from collective responsibility for an other parties failure. The Health and Safety at Work Act is cited as having broad powers which impose, upon everyone involved in providing construction services,?a duty of care " for the health and safety of himself and of other persons who may be affected by his acts or omissions at work"? This is incredibly far reaching!!

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Ian Cornwell

Director at Kraken IM ?? ???M CFIHOS team member

4 年

There's a great quote from the astronaut Alan Shepard in response to how he felt stepping into a NASA spacecraft (claimed apocryphal but the point still stands); "It's a very sobering feeling to be up in space and realize that one's safety factor was determined by the lowest bidder on a government contract." To change the paradigm we need to change what 'procuring for value' really means. Lowest cost to procure or lowest lifetime cost, safest, lowest environmental damage etc.

Wayne Madge

Managing Director at RELY+ABLE

4 年

Thought provoking Rob, good article

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