Did you know that our network of solutions offers the agility and modernity of a BPO in several countries in the region?

What is BPO and is it Right for Your Home Services Business?

Regardless of your specific industry, business process outsourcing (BPO) is a term you’ve likely heard when discussing ways to make an organization run smoother. Most businesses thrive when they’re able to improve their efficiency in key areas and BPO provides just such a solution to those who can wield it properly. If you’re thinking outsourcing might hold some answers for your home services business, here’s what you’ll need to know about the specifics of BPO services, why they’re popular, and how you might be able to use them.

The Benefits of BPO

The advantages for businesses that set up BPO arrangements start with the bottom line. Outsourcing can help companies reduce their costs and improve sales by:

Limiting the need for in-house services such as onboarding, training, and hiring Reducing the amount of physical space a company needs to operate Taking advantage of the lower costs of labor in outsourced markets Leveraging the expertise of a third party who specializes in their field Beyond these direct cost benefits, BPOs help businesses indirectly as well. They free up internal resources to focus on core competencies and business strategies Allowing companies to improve employee satisfaction, along with the quality, speed, and efficiency of their products and services, giving them a competitive advantage. For companies who utilize BPO effectively, the result is a chance at expansion within their industry and increased growth fueled by a newfound capacity for innovation.

Selecting a BPO Call Center

Which answering service is a good fit for your organization? It’s important to consider the service’s focus and skillset, flexibility, implementation strategy, credibility, and technology. Not all answering services are created equal.

General or Specialist

Some providers are generalists, meaning they offer a wide range of services in a wide number of fields without concentrating on any one industry. Specialists, on the other hand, will often be experienced with the ins and outs of a particular field, allowing them to offer more personalized services because of that insider knowledge. While generalized services might suit your purposes, it’s more likely that you’ll need support from professionals who have a firm understanding of the complexities of your industry.

Flexibility

It’s important to research the pricing structure of the third party you’re working considering. You should be asking yourself these questions while looking into the flexibility of the answering service:

• Do they offer demos of the product and free trials?
• What does their pricing plan look like?
• What does it take to make adjustments to your plan?
• Can you outsource some of the calls to their agents and take some calls in house?

With the seasonal nature of many home services businesses like pest control or snow and ice management, flexibility is crucial when looking to outsource the sales and customer support of your business.

Some answering services specific to this industry allow you to pay by the minute and increase or decrease your minutes by the month, allowing you to adjust your monthly minutes and payment with the seasons.