Did You Know That Google Allows Businesses To Add Automatic Responses To Frequent Queries?

Learn how to set up automated Google Business Profile responses to client inquiries.

A new feature that lets you create automated responses to frequently asked customer queries is being rolled out by Google for Business Profiles.

When someone messages your company using your Google Business Profile, you can propose questions for them to ask using this feature. It is similar to how a chatbot for customer care operates on company websites.

Additionally, you can automate responses to queries in the manner of a chatbot.

Stefan Somborac, a specialist in SEO, discovered this feature and tweeted about it:

Although the addition of automatic FAQs for Google Business Profiles has not received an official notification, I have verified the new feature by looking at this support page. Cache copies of the page from last month don't contain the FAQs section, indicating that the launch has taken place recently.

More information about automatic FAQ setup for your company and how they function can be found below.

How To Configure Automatic FAQs On Your Google Business Profile?

Businesses can now provide a list of questions that customers can choose from when starting a chat through your Google Business Profile.?

Each inquiry can have a customized response that is automatically sent, saving the consumer from having to wait for a response.

If you discover that your clients frequently ask the same questions, this is a great chance to cut down on time and provide better customer service.

This function can also be used to direct visitors away from Google and toward your website. Feel free to direct clients to a page on your website that addresses their inquiries since responses can include links.

Follow the below-mentioned steps to enable automatic FAQs for your Google Business Profile:

1. In Google Search, search for "my business(Business Name)."
2. Click Customers > Messages.
3. Click Menu > Message settings > Manage frequently asked questions.
4. Click + Add a question.

Ten questions can be added for each business profile. Maximum character limits for questions are 40 and for responses are 500, respectively.

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