Did someone say "customer"?
As the world continues to rage around us and businesses clamber to adapt, it's a harsh reality that many are struggling in their transformation efforts.
We can debate the reasons why but in the final analysis it always seems to come down to the people!
Of course having the right strategy is key but having the right transformational talent in place across the organisation is critical.
So in this edition, I've started once again on the topic of 'what does good look like' in transformational leadership?
Then we go on with insights on people, organisation and change and finally an alarming glimpse into what's really threatening the demise of Google and it's not just Chat GPT!
Top Picks
This is a real gem of a clip and I believe a great example of what good looks like in transformational leader.
It's a?conversation with?Ewan Macleod?Chief Transformation Officer at Sohar International Bank recorded in back in 2019 whilst he was still CDO at Nordea and attending a DataTalks event. The interviewer I believe is from the event organiser?CluedIn.?Please forgive me Ewan .. I couldn't resist!
The conversation lasts for just 7 minutes. How many times do you think Ewan uses the word "customer"? Answers on a postcard.....?
Note his reference to the importance of learning, community and the pollination of ideas across different industries too.
If you are wrestling with transformation, need to improve your likelihood of success and want practical insights from the 'trenches' then this podcast is for you.
Karen has worked on transformation projects from a few million to many billions $￡$￡, in a number of countries, industries and markets.
PJ Stevens and Karen discuss:
I had the pleasure to speak to Michael Leckie, author of The Heart of Transformation and executive coach to C Suite, CEO and transformational leaders for global organisations. In this interview Michael shares his perspectives on exactly what is at the heart of transformation, the capabilities required to lead it and a glimpse into the role of the CEO .?
Read the Transcript >> (and quickly navigate to topics of interest)
If you have insights to share on this topic or perhaps you need need help finding key talent for your organisation then let's have a conversation >>
People & Change
I was lucky enough to enjoy a conversation with?Brian Hoadley?a specialist in digital product, research and design earlier this week and I am very pleased to welcome him as a new author on The Digital Transformation People!
Design is an increasingly important discipline and particularly as Roger Martin notes in this short clip because " the world of design has the best training in understanding customers and creating offers for them"
Brian is also hugely experienced on aligning teams and organisations to enable transformations that create real value for customers. So it's great to get is perspective on how to overcome the challenges of complex organisational change and transformation with a particular focus on people, organisation and collaboration too.
By Geoff Marlow
Creating a future-fit culture of innovation, agility, and adaptiveness involves complex systemic change.
领英推荐
The starting point in this is the recognition that an organisation’s culture is the system of mindsets that forms and informs peoples awareness of “the way we do things round here.”
Then, as with any systemic change, the smart move is to focus on the leverage points within the system.
In any organisation’s culture, the maximum point of leverage is in the mindsets of the key influencers, unique to this organisation and its context, importantly recognising that these people are not always in the most senior positions.
Many organisations try and fail to create a future-fit culture using four traditional approaches. read the article to find out how to do it right by focussing on key influencers
Great post from?John James?Growth & Commercialization Strategy - Champagne Aficionado who says:?
Who in your organization is tasked with inserting chaos? I bet there's nobody. And if there is, they are isolated and kicked out quick smart.
The biggest impediment to effective growth strategy is often a predilection to order. Which is a move away from chaos. It's also why Google and other bureaucratic companies are probably now doomed when it comes to achieving?#growth
But this discussion with Jim Keller, the guy who architected the revolutionary M1/2 chips for Apple and Tesla. in this Lex Fridman
Especially if you are into organizational management, creativity, engineering and business.
Very much related to John James post above it seems to be playing out at Google!
A very interesting post by?Dr Jeffrey Funk?who begins:
A former employee who sold his company to Google argues that the?#tech?giant has lost its way and could be brought down by its lack of a sense of urgency.??
Check out the comment too for example this from?Slava Andrejev?
"I observed this delusion of exceptionalism and grandeur among former Google employees who were my colleagues in another company. It was practically impossible to collaborate with them because any voice of reason they heard, they met with a universal objection: “we in Google did it this way...” Neither facts nor logic could sway them. The Google way is the only way."
Extraordinary ! Haven't we been here before? It looks like the decline of Google is more than the threat of ChatGPT.
Transformation?Talent >>?
Getting the right talent on board which is matched to your business will greatly improve your chances of success with digital transformation.?
That's why we at The Digital Transformation People have launched?Talent Match a data driven platform approach to sourcing exceptional talent matched to your business for?more impact and better results with lower costs!?
?Skills + experience?+ data driven matching = more?impact and?better?ROI??To learn more please follow the links below:??
If you have any questions please do get in touch and if you're considering new opportunities for yourself you can?register here.?
?Thanks for reading!?
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?You can reach me at:[email protected]?or arrange a conversation here
Driving Transformation in Financial Services
1 年customer customer customer customer customer customer customer customer customer ??
Helping you lead any business project, change or transformation faster, cheaper, better. Talks about #Change #Culture #Leadership #Strategy #M&A #ESG #SYSO
1 年Tim Ellis Thanks for the inclusion! great newsletter, and thanks including my podcast with Karen Thomas-Bland who totally rocks this topic. Best PJ
Transformation through Design
1 年Thanks Tim Ellis for including my article. Really appreciate it.