Diane Gherson on How IBM is Reinventing HR with AI and People Analytics
Digital HR Leaders Podcast hosted by David Green Bonus Episode: Diane Gherson, IBM

Diane Gherson on How IBM is Reinventing HR with AI and People Analytics

David Green ???? David Green ????

David Green ????

Co-Author of Excellence in People Analytics | People Analytics leader | Director, Insight222 & myHRfuture.com | Conference speaker | Host, Digital HR Leaders Podcast

发布日期: 2020年9月8日
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As a CHRO, AI gives you a better feel of what is going on. It improves the employee experience by giving consumer grade experiences at work. It makes managers, better managers. It enables us to infer skills. It drives productivity.

Last week, after a glittering seven-year tenure as CHRO and nearly 20 years at the company, Diane Gherson's retirement from IBM was announced by CEO Arvind Krishna, with the baton as CHRO being passed to long-term IBMer Nickle LaMoreaux.

Every field needs its standard bearers, and ever since taking the reins as CHRO in 2013 Diane has been a pioneer, taking the HR profession to a new level, and was deservedly recognised as the HR Executive of the Year in 2018.

This news makes it even more exciting that we’re kicking off an exciting autumn season of the Digital HR Leaders Podcast today with a special bonus episode featuring Diane and I discussing how IBM has infused AI and analytics into HR.

During her time as CHRO, Diane led the redesign of all aspects of IBM’s people agenda and management systems to shape a culture of continuous learning, innovation and agility. She has also digitally transformed the HR function, incorporating AI and automation across all offerings, resulting in hundreds of millions of dollars of net benefits. Diane has championed the company’s global adoption of design thinking and agile methods at scale. 

With a U.S. patent in the field of predictive analytics, Diane is a leading voice on the topic of reinventing the profession of HR to create consumer-grade experiences for employees, predictive advice for business leaders, and improved productivity for the business. 

Many of you will know that I spent a number of happy years at IBM, so I am especially delighted that Diane was able to share her time and expertise with listeners of the show. All of us at Insight222 and myHRfuture wish Diane well for whatever she decides to do next.

Listening and showing empathy has been the most important part of what HR has been about during the twin crises of 2020

You can listen by clicking on the image below or by visiting the podcast website here.

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In our conversation, Diane and I discuss:

  • How IBM built a culture around skills and making learning a habit
  • How IBM has created a marketplace (Your Learning) for talent encompassing skills, personalised learning, career management and internal mobility ("We have connected Your Learning to career in a really important way in that it shows what are the hot skills in IBM, where do we have demand")
  • How a company-wide jam is supporting initiatives around new ways of working at IBM ("We are thinking about the office as, not a place to get your work done, we all know you can get that done at home, but it is a place for you to build community and to build culture.")
  • How IBM uses machine learning to infer skills ("80% of IBMers validated them at a hundred percent accurate.")
  • How HR is measured on Net Promoter Score rather than efficiency at IBM ("HR is really viewed as having become a digital organisation.")
  • Practical examples of how infusing AI and Machine Learning into HR programs can deliver significant value to the business and employees
  • The code of ethics that HR at IBM has developed for the use of AI in HR, which has at its forefront "...just because you can, doesn't mean you should."
  • What HR needs to do to drive more value ("I think we are making a difference in HR because we are now part of the business strategy.")
  • Why servant leadership is the model for leaders and organisations to thrive in the 21st Century ("The servant leader, the one that is able to draw innovation from their people and give energy to their people is really important and again, the role of HR is to help develop those people and to help select those people and to reinforce those messages through how they are measured and how they are rewarded so that it becomes part of the culture.")

This episode is a must-listen for anyone interested in how to set up the HR functions to deliver significant value to the business and its workforce – so business leaders, CHROs, Chief Learning Officers and anyone in a People Analytics, HR Business Partner or Talent Acquisition role. 

I pulled the Head of Learning into our skills organisation and magic happened, suddenly your career and your learning came together


LISTEN TO THE PODCAST

To listen to the Podcast and read the transcript of my discussion with Diane, head over to myHRfuture by clicking on this link: How IBM is reinventing HR with AI and Analytics


WATCH THE VIDEOS

If you'd rather watch the entire video of my conversation with Diane, then head over to the myHRfuture YouTube channel or click on the image below:


GET INVOLVED

If you enjoyed listening to this week's podcast episode, I'd be grateful if you could take the following steps:

  1. Please subscribe to the Digital HR Leaders podcast and weekly newsletter to make sure you don’t miss an episode.
  2. Please take the time to rate the show on iTunes. We rely on your feedback and support to make the podcast, so this is very helpful!
  3. Who would you like to see me interview in future episodes? Let me know in the comments below.
  4. Lastly, don’t forget to share on social media with your friends and colleagues, your support is always greatly appreciated!


THANK YOU

A huge thank you to Diane for such an absorbing and revealing conversation and for sharing her time and expertise with listeners of the podcast. You can follow Diane on LinkedIn, and delve into the following resources that highlight some of the great work Diane has overseen at IBM during her tenure as CHRO.

An extra thank you to Diane's team at IBM who helped organise our discussion particularly Ryan Mancinelli and Jenny Galitz McTighe.

Thanks also to Ian Bailie, Manpreet Randhawa, Caroline Styr and the myHRfuture team for creating the Digital HR Leaders podcast and video series.


CATCH UP ON THE DIGITAL HR LEADERS PODCAST

If you haven't listened to all of the episodes of the Digital HR Leaders Podcast, you can catch up now by clicking on the links below.

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ABOUT THE AUTHOR

David is a globally respected writer, speaker, conference chair, and executive consultant on people analytics, data-driven HR and the future of work. As an Executive Director at Insight222, he helps global organisations create more cultural and economic value through the wise and ethical use of people data and analytics. Prior to joining Insight222 and taking up a board advisor role at TrustSphere, David was the Global Director of People Analytics Solutions at IBM Watson Talent. As such, David has extensive experience in helping organisations embark upon and accelerate their people analytics journeys. David also hosts the Digital HR Leaders Podcast on myHRfuture.

Josef José Kadlec

Book Author HR ROBO SAPIENS ?? HR Tech - AI - Talent Sourcing - Linkedln - Automation ??Technologist ??Entrepreneur ???Keynote Speaker-Trainer ??Bestselling Author ?? Fastest Growing Co by Financial Times ?? AR €10M

10 个月

Harnessing AI in HR isn't just about efficiency; it's a strategic play to reshape the very fabric of workplace dynamics. Infusing technology to drive a learning culture and agile environment is commendable, but let's not overlook the need for rigorous checks to prevent bias and ensure that human nuance isn't lost in a sea of algorithms.

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2 次回应
Gueladan Evariste SOHOU

Représentant ventes sortantes @ Delicatessoff | HR, Sales, CRM

4 年

Thank you, David, for sharing this article! It was the first time I read your work, but I appreciated it. It will be beneficial to read all your articles

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Anna Carlsson

HR Tech analytiker | R?dgivning & utbildning |??HR Digitaliseringspodden | AI | CSRD f?r HR | Konsult | Talare

4 年

Wow, really looking forward to listen to this episode!

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Yashar Kafi

President at Amplify | Board Member at Knight Management Group | Operating Partner driving technology transformation and strategy

4 年

Bob Colvin

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